Melanie Wong
Customer Service Representative
Jacksonville,NC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Data Analyst position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Data Trainer
DataAnnotation
01.2024 - Current
- Training and fine-tuning AI-powered chatbots to enhance responsiveness, accuracy, and natural language understanding by working on more than 15 tasks per day
- Collaborated with AI development team to analyze chatbot performance, identify areas for improvement, and implement data-driven training strategies
- Demonstrated strong communication skills, attention to detail, and passion for staying updated with latest AI advancements
- Contributed to development of more intuitive and human-like conversational AI experiences.
Customer Service Representative
CONCENTRIX
01.2022 - Current
- Handle more than 30 calls daily regarding Humana prescription inquiries and general customer service needs
- Enroll members with CenterWell Pharmacy to improve retention
- Meet and exceed weekly production rate goals for calls handled.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Cashier/Delivery Driver
Panera Bread
07.2020 - 02.2021
- Delivered excellent customer service at a busy cafe, processing orders accurately and efficiently
- Followed proper sanitization procedures to maintain health standards in dining area
- Counted inventory and restocked displays to ensure adequate supplies.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Mitsuwa Japanese Grocery Store
02.2020 - 03.2020
- Handled cash and card transactions accurately and efficiently
- Restocked shelves and maintained neat, full displays of products
- Provided friendly and prompt service at checkout for diverse customer base
- Kept checkout area clean and organized.
Piano Teacher
Coraggio Piano Studio
10.2018 - 03.2020
- Taught weekly piano lessons to students aged 5-17 years old
- Tailored teaching methods to suit each student's learning style and pace
- Organized recitals to showcase students' musical achievements.
- Communicated with parents regarding upcoming events and student progress.
- Developed musical instruction with goal of end-of-term recital performance.
Education
Bachelor's Degree - Marine Biology
University of Hawaii At Manoa
Other - Associate of Science
Coastal Carolina Community College
05.2022
Bachelor's Degree - Data Analytics
Western Governors University
2025
Skills
- SQL
- Google Analytics
- Python Programming
- Excel
- R
- Data visualization and data analysis
- Customer Service
- CRM
- Tableau
Certification
Google Data Analytics
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work from home optionPersonal development programsCareer advancementTimeline
Data Trainer
DataAnnotation
01.2024 - Current
Customer Service Representative
CONCENTRIX
01.2022 - Current
Cashier/Delivery Driver
Panera Bread
07.2020 - 02.2021
Cashier
Mitsuwa Japanese Grocery Store
02.2020 - 03.2020
Piano Teacher
Coraggio Piano Studio
10.2018 - 03.2020
Bachelor's Degree - Marine Biology
University of Hawaii At Manoa
Other - Associate of Science
Coastal Carolina Community College
Bachelor's Degree - Data Analytics
Western Governors University