Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
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Melanie Wong

Jacksonville,NC

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Data Analyst position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Data Trainer

DataAnnotation
01.2024 - Current
  • Training and fine-tuning AI-powered chatbots to enhance responsiveness, accuracy, and natural language understanding by working on more than 15 tasks per day
  • Collaborated with AI development team to analyze chatbot performance, identify areas for improvement, and implement data-driven training strategies
  • Demonstrated strong communication skills, attention to detail, and passion for staying updated with latest AI advancements
  • Contributed to development of more intuitive and human-like conversational AI experiences.

Customer Service Representative

CONCENTRIX
01.2022 - Current
  • Handle more than 30 calls daily regarding Humana prescription inquiries and general customer service needs
  • Enroll members with CenterWell Pharmacy to improve retention
  • Meet and exceed weekly production rate goals for calls handled.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Cashier/Delivery Driver

Panera Bread
07.2020 - 02.2021
  • Delivered excellent customer service at a busy cafe, processing orders accurately and efficiently
  • Followed proper sanitization procedures to maintain health standards in dining area
  • Counted inventory and restocked displays to ensure adequate supplies.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier

Mitsuwa Japanese Grocery Store
02.2020 - 03.2020
    • Handled cash and card transactions accurately and efficiently
    • Restocked shelves and maintained neat, full displays of products
    • Provided friendly and prompt service at checkout for diverse customer base
    • Kept checkout area clean and organized.

Piano Teacher

Coraggio Piano Studio
10.2018 - 03.2020
    • Taught weekly piano lessons to students aged 5-17 years old
    • Tailored teaching methods to suit each student's learning style and pace
    • Organized recitals to showcase students' musical achievements.
    • Communicated with parents regarding upcoming events and student progress.
    • Developed musical instruction with goal of end-of-term recital performance.

Education

Bachelor's Degree - Marine Biology

University of Hawaii At Manoa
Honolulu, HI

Other - Associate of Science

Coastal Carolina Community College
Jacksonville
05.2022

Bachelor's Degree - Data Analytics

Western Governors University
2025

Skills

    • SQL
    • Google Analytics
    • Python Programming
    • Excel
    • R
      • Data visualization and data analysis
      • Customer Service
      • CRM
      • Tableau

Personal Information

Title: Data Analyst

Certification

Google Data Analytics

Timeline

Data Trainer

DataAnnotation
01.2024 - Current

Customer Service Representative

CONCENTRIX
01.2022 - Current

Cashier/Delivery Driver

Panera Bread
07.2020 - 02.2021

Cashier

Mitsuwa Japanese Grocery Store
02.2020 - 03.2020

Piano Teacher

Coraggio Piano Studio
10.2018 - 03.2020

Bachelor's Degree - Marine Biology

University of Hawaii At Manoa

Other - Associate of Science

Coastal Carolina Community College

Bachelor's Degree - Data Analytics

Western Governors University

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Melanie Wong