Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

MELANIE WYNN

Lubbock,TX

Summary

Focused Laundry Attendant offering 10 years of experience managing laundry operations. Dedicated and hardworking with proven history of reliability. Hardworking and dedicated Laundry Attendant willing to take on any task to meet team goals. Collects and delivers loads, treats stains and folds laundered linens. Superior work ethic and strong multitasking skills. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level.

Overview

14
14
years of professional experience

Work History

Laundry Attendant

HOME 2SUITES BY HILTON
Lubbock, TX
11.2020 - Current
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature and cleaning agents.
  • Operated traditional and computer-operated washers and dryers while observing all safety protocols.
  • Loaded and unloaded machines, ironed pieces and folded cleaned items, typically handling over 300 pieces per shift for large Hotel revenue-producing business.

Assistant Housekeeping Inspection Manager

Overton Hotel & Conference Center
Lubbock, TX
02.2020 - 05.2020
  • Coordinated daily workflow through task prioritization and concise scheduling.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.

Housekeeping Assistant/Housekeeping Supervisor

HOME 2 SUITES HOTEL/FAIRFIELD INN&SUITES
Lubbock, TX
04.2015 - 01.2020
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Kept building entryway glass clean and polished for professional presentation.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Responded to requests from patrons for linens and toiletries.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
  • Completed required daily cleaning duties for assigned rooms while maintaining strong lines of communication with front desk staff regarding potential changes or challenges.
  • Prepared rooms with top-notch standards every time.
  • Adhered to optimal standards for cleanliness, appearance and service.
  • Responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality..
  • Inspected lobbies, rooms, halls and offices to determine levels of cleanliness.
  • Handled guest complaints about housekeeping services and referred problems to management.
  • Inspected condition of all vacant rooms at beginning of shift.
  • Ordered and stocked supplies to avoid shortages and excess inventory.
  • Worked with 8-person housekeeping staff to maintain clean, organized 80 room facility.
  • Used OnQ and Fosse to create and maintain inventory and scheduling records.

Housekeeper/Assistant Housekeeping Manager

Resident Inn
Lubbock, TX
09.2010 - 04.2015
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Dusted picture frames and wall hangings with cloth.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Adhered to professional house cleaning checklist.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Responded to requests from patrons for linens and toiletries.
  • Documented and reported necessary facility and building repairs observed.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Restocked linen and cycled towels and sheets in full-service hotel-based spa.

Housekeeper/Assistant Housekeeping Manager

Homewood Suite By Hilton Hotels
Lubbock, TX
08.2007 - 08.2010
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Dusted picture frames and wall hangings with cloth.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Adhered to professional house cleaning checklist.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Responded to requests from patrons for linens and toiletries.
  • Kept building entryway glass clean and polished for professional presentation.
  • Documented and reported necessary facility and building repairs observed.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
  • Restocked linen and cycled towels and sheets in full-service hotel-based spa.

Education

No Degree - Criminal Justice

South Plains College
Reese Center Lubbock Texas

Certification For Certified Nurses Aide - Nursing Assistance

Texas Tech School of Nursing
Lubbock, TX
09.2004

High School Diploma -

Estacado High School
Lubbock, TX
06.1989

Skills

  • Operating Dryers
  • Chemical Cleaners
  • Leather and Upholstery Cleaning
  • Calculations and Measurements
  • Guest Satisfaction
  • Customer Needs Assessments
  • Preventive Maintenance
  • Inventory Support
  • Providing Feedback
  • Identifying Equipment Issues
  • Inventory and Restocking
  • Supply Replenishment
  • Maintaining Safety Protocols
  • Disinfection Processes
  • Proper Waste Disposal
  • Staff Management
  • Scheduling and Coordinating
  • Issue and Conflict Resolution
  • Managing Terminations
  • Project Management
  • Managing Laborers
  • Managing Operations and Efficiency
  • Employee Coaching and Motivation
  • Performance Tracking and Evaluations
  • Managed Care
  • Job Assignments
  • Overseeing Employees

Additional Information

I'm a very dedicated and skilled employee . I'm an asset to any company I work for. I have so many skills that would benefit any workplace .Please give me the chance to show you that we can go far with me on your team. If you need more explanation of my skills .I will be happy to explain. Thanks for opportunity.

Timeline

Laundry Attendant

HOME 2SUITES BY HILTON
11.2020 - Current

Assistant Housekeeping Inspection Manager

Overton Hotel & Conference Center
02.2020 - 05.2020

Housekeeping Assistant/Housekeeping Supervisor

HOME 2 SUITES HOTEL/FAIRFIELD INN&SUITES
04.2015 - 01.2020

Housekeeper/Assistant Housekeeping Manager

Resident Inn
09.2010 - 04.2015

Housekeeper/Assistant Housekeeping Manager

Homewood Suite By Hilton Hotels
08.2007 - 08.2010

No Degree - Criminal Justice

South Plains College

Certification For Certified Nurses Aide - Nursing Assistance

Texas Tech School of Nursing

High School Diploma -

Estacado High School

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MELANIE WYNN