Melanie Yaffe
BETHANY,OK
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
16
16
years of professional experience
Work History
Office Manager
Myers Roofing
BETHANY, OK
10.2021 - 05.2026
- Managed daily office operations for a roofing company.
- Coordinated schedules for staff and service appointments.
- Oversaw inventory management of office supplies and materials.
- Maintained accurate records of vendor contracts and invoices.
- Facilitated communication between teams and clients effectively.
- Implemented administrative procedures to enhance workflow efficiency.
- Trained new employees on office protocols and systems.
- Assisted in preparing documents for project proposals and bids.
- Maintained filing system for records, correspondence and other documents.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed office budget to handle inventory, postage and vendor services.
- Coded and entered daily invoices with in-house accounting software.
- Provided training to new hires on office policies and procedures.
- Developed and implemented office policies and procedures.
- Managed, scheduled and coordinated office functions and activities for employees.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Provided administrative support to management team including preparing reports and presentations.
- Organized company events including holiday parties, team building activities .
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Assisted in recruiting, onboarding and training new employees.
- Developed effective communication strategies between departments within the organization.
- Maintained confidential records relating to personnel matters.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Interpreted and explained work procedures and policies to brief staff.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
Apartment Manager
Griffin Homes And Properties
BETHANY, OK
08.2010 - 09.2015
- Managed leasing processes and tenant relations for multiple properties.
- Developed and implemented marketing strategies to attract new tenants.
- Maximized occupancy with strong marketing and tenant relations skills.
- Attracted quality tenants and screened with standard checks to verify suitability for available apartments.
- Collected rent payments from residents in accordance with lease agreements.
- Maintained building's accounts by collecting rent and utility payments.
- Oversaw property maintenance and coordinated repair requests effectively.
- Conducted regular property inspections to ensure compliance with standards.
- Responded promptly to emergency maintenance requests from tenants 24 hours a day 7 days a week as needed.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Facilitated communication between tenants and ownership regarding concerns.
- Trained and supervised staff on customer service protocols and procedures.
- Organized community events to enhance tenant engagement and satisfaction.
- Coordinated efficient move-outs, cleanings and move-ins to minimize time between residents.
- Performed regular walkthroughs of each unit to identify potential issues or hazards that require attention.
- Followed strict budget for maintenance and upkeep costs and tracked apartments with multiple repair requests to identify problem tenants.
- Reviewed rental applications from prospective tenants ensuring compliance with company standards.
- Advised residents on local services available in their area such as transportation routes or nearby stores.
- Provided administrative support to the property management team when necessary.
- Enforced rules regarding noise levels, parking regulations, pet policies.
- Developed and enforced policy to ensure tenant satisfaction.
- Prepared monthly reports detailing occupancy rates, outstanding balances due from tenants.
- Attended meetings with board members to discuss budgeting strategies or new initiatives.
- Recommended clarifications and changes in program policies to director of property management.
- Compiled and conveyed operational and financial data to regional manager.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Prepared and submitted monthly tenant visit logs.
- Negotiated contracts with vendors for the repair and maintenance of apartments.
- Monitored building security systems, including alarms and cameras.
- Maintained a clean environment outside the property and inside the main club house.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
- Cultivated rapport with clients to meet expectations for high-end event space rentals.
- Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
- Assisted owners with analyzing complex real estate documents and loan agreements.
- Liaised between construction manager and tenant during build-out phase of tenant suite.
- Directed collection of insurance premiums, taxes and incurred operating expenses.
- Met with landowners to secure access to mineral rights and facilitate company drilling on privately owned parcels.
- Data Entry on client details.
- Directed collection of insurance premiums, taxes and incurred operating expenses.
- Met with landowners to secure access to mineral rights and facilitate company drilling on privately owned parcels.
Education
Some College (No Degree) - Business Administration And Management
Oklahoma City Community College
Oklahoma City, OKSkills
- Office management
- Inventory management
- Vendor negotiation
- Financial analysis
- Client relationship management
- Document management
- Budgetary planning
- Project management
- Process improvement
- Task prioritization
- Event management
- Staff supervision
- Employee training
- Training and development
- Administrative support
- Scheduling and calendar management
- Scheduling
- Invoice management
- Credit and collections
- Payroll processing
- Organizational skills
- Business administration
- Effective communication
- Team leadership
- Strategic planning
- Problem solving
- Mail handling
- Client relations
- Inventory control
- Meeting planning
- Office administration
Timeline
Office Manager
Myers Roofing
10.2021 - 05.2026
Apartment Manager
Griffin Homes And Properties
08.2010 - 09.2015
Some College (No Degree) - Business Administration And Management
Oklahoma City Community College