Melanie Zappe
Los Angeles,CA
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Hard-working and detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Public Administration Specialist
Government Of Bavaria
09.2016 - 10.2023
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Skilled at working independently and collaboratively in a team environment.
Bakery Clerk
Schützenbäck
08.2021 - 08.2023
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Contributed to successful seasonal promotions by designing eye-catching displays showcasing holiday-themed baked goods.
Sales Agent
ProWIN Winter GmbH
01.2016 - 07.2018
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Trained and mentored new sales representatives.
Education
Vocational School FOS Memmingen
Memmingen, Bavaria/Germany07.2015
Secondary School
Babenhausen, Bavaria/Germany08.2013
Skills
- Documentation Management
- Data entry experience
- Microsoft Word and MS Excel expertise
- Time Management
- Flexible and Adaptable
- Computer Skills
- Fast learning
- Verbal and written communication
- Teamwork and Collaboration
- Professionalism and Etiquette
- Mail handling
- Business Writing
Accomplishments
Used Microsoft Word to create several Word templates to make the department`s work more efficient.
Personal Information
- Place of Birth: Memmingen
- Hobbies: reading, watching movies, crocheting, working out
- Date of Birth: 12/15/96
- Marital Status: ledig
Languages
German
Native or Bilingual
English
Full Professional
Timeline
Bakery Clerk
Schützenbäck
08.2021 - 08.2023
Public Administration Specialist
Government Of Bavaria
09.2016 - 10.2023
Sales Agent
ProWIN Winter GmbH
01.2016 - 07.2018
Vocational School FOS Memmingen
Secondary School
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