Melanie Novas
Gold Creek Foods
Summary
Results-driven individual experienced in customer service and quality assurance. Skilled in maintaining organizational standards and facilitating communication between departments. Aiming to leverage strong adaptability and problem-solving skills to drive high-quality outcomes. Proven ability to collaborate effectively and implement corrective actions that enhance compliance and operational efficiency.
2
Languages
5
years of professional experience
Work History
Quality Assurance Clerk
4 Months- Conducted routine quality checks to ensure compliance with safety and quality standards.
- Implemented corrective actions based on findings from quality audits.
- Collaborated with team members to identify and resolve quality issues promptly.
- Served as a liaison between the QA department and other functional areas, fostering collaborative relationships that promote high-quality outcomes.
- Accurately packed, labeled, and described micro samples and swabs processed throughout the plant to meet strict quality standards.
- Documented important information through Word, Excel, and Microsoft.
Prep Cook
6 Months- Assisted chefs in cooking procedures, following recipes accurately to deliver consistent dishes.
- Prepared ingredients by chopping vegetables and measuring spices for daily menu items.
- Maintained cleanliness and organization of workstations to ensure food safety compliance.
- Stocked supplies and ingredients, monitoring inventory levels for timely reordering.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
Referral Coordinator
6 Months- Coordinated and tracked 30+ daily patient referrals using electronic systems, facilitating timely submission to specialists and follow-up
- Conducted outbound calls and system updates for referral status while assisting with front-desk scheduling and billing software
- Cross-trained in multiple administrative areas, providing backup support for front office and billing teams during high-volume periods
- Maintained accurate patient records and coordinated with external providers to streamline care delivery
- Gained comprehensive knowledge on managing different software's (insurance verification, standalone cloud platforms, and specialized intake tools) needed to ensure accurate submissions.
Server
1 Year 7 Months- Managed multiple tables efficiently, prioritizing tasks to enhance dining experience.
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new team members on menu offerings and service protocols, improving overall team performance.
- Increased sales significantly by upselling higher-end products to customers.
- Gained valuable customer service and entrepreneurial experience by supporting business growth across customer engagement and marketing.
Education
High School Diploma
- Honor Roll 11th and 12th grade year
- 3.7 GPA
Skills
Logistics: Data and software proficiency
supply chain knowledge
and adaptability.
Business Tools: Microsoft
Word
Excel
TEAMS
Google sheets
compliance paperwork
and QuickBooks.
Professional Strengths: Bilingual (Spanish/English)
customer service
communication
adaptability
strong work ethic
and organization.
Sales: Cold calling
product knowledge
prospecting
resilience
active listening.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Quality Assurance Clerk
Gold Creek Foods
04.2026 - Current
Prep Cook
Pineapple Willy's
09.2025 - 03.2026
Referral Coordinator
Island Doctors
03.2025 - 09.2025
Server
Waffle House
07.2021 - 02.2023
Rutherford High School
High School Diploma