Melanie J. Wallace
Houston,TX
Summary
Dedicated and experienced professional with over seven years at PetSmart, serving in both associate and leadership roles within the Pet Hotel department. Proven track record of delivering exceptional customer service, team leadership, and operational support in a fast-paced retail environment. Recently transitioned to part-time to pursue formal education at Ogle Beauty School in Willowbrook, with the goal of becoming a licensed esthetician. Passionate about the beauty industry and committed to building a long-term career as a licensed beauty professional.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pet Care Specialist and Associate Lead
PetSmart
Houston, TX
06.2018 - 08.2025
- Created content and managed the Instagram account for the PetsHotel Instagram page
- Supported management in daily pet care
- Provided supervision and entertainment for all pets in the pets hotel.
- Efficiently created and effectively managed boarding and daycare reservations
- Checked pets and out of the PetsHotel.
- Input information about both pets and pet parents in TouchPoint and PRISM.
- Ensured maximum client satisfaction by providing exceptional customer service and hospitality for both pets and pet parents.
Bagger and Checker
HEB
Houston, TX
03.2020 - 01.2021
- Rapidly and efficiently organized, bagged, and positioned groceries in carts for customers.
- Followed and carried out recommended safety and sanitation protocols.
- Skillfully operated a cash register and completed various transactions
- Effectively assisted customers with inquiries and helped customers locate items in the store
Office Aide
PRIMECARE MEDICAL GROUP
Houston, TX
06.2017 - 05.2019
- Scanned medical charts and files from existing patients
- Input relative patient information into eClinicalWorks
- Categorized and recorded different types of medical tests and assessments
- Prepared billing statements to be sent out to patients.
Education
Certificate - Esthetics
OGLE SCHOOL - WILLOWBROOK
Houston, TX09.2025
Skills
- Proficient in MS Office (Word, Excel, PowerPoint)
- Outlook
- TouchPoint
- PRISM
- EClinicalWorks
- Creativity
- Content Creation
- Management
- Task Delegation
- Staff Supervision
- Conflict Resolution
- Customer Service
- Generating Reports
- Cash Handling
- Record Filing
Certification
- Dermalogica - Franchise Focus
- Dermalogica - Get Started with Dermalogica
- Dermalogica - Clean Touch Certified
- Barbicide - Barbicide Certified
- Barbicide - Be Healthy Initiative
- Shear Haven - Domestic Violence Training
Timeline
Bagger and Checker
HEB
03.2020 - 01.2021
Pet Care Specialist and Associate Lead
PetSmart
06.2018 - 08.2025
Office Aide
PRIMECARE MEDICAL GROUP
06.2017 - 05.2019
Certificate - Esthetics
OGLE SCHOOL - WILLOWBROOK