Zahra Shams
Brooklyn,New York
Summary
Compassionate and detail-oriented Home Care Coordinator with 2.5 years of experience in coordinating personalized care services for clients. Proven expertise in assessing client needs, developing tailored care plans, managing schedules, and ensuring the highest standards of care. Adept at collaborating with healthcare teams, maintaining compliance with regulations, and ensuring open communication with clients and their families. Committed to enhancing client well-being through effective coordination and support. Strong track record in managing and coordinating comprehensive care services. Known for ensuring seamless care delivery and fostering collaborative team environments. Demonstrates reliability, adaptability, communication, and problem-solving skills for optimal client outcomes and team success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Home Care Coordinator
HSM Personal Care
01.2021 - Current
- Coordinate the scheduling and assignment of Home Health Aides (HHA) to meet patient needs, ensuring care is provided as prescribed in the client's Plan of Care
- Maintain communication with patients, their families, and HHAs to ensure high satisfaction with services provided
- Perform regular bi-weekly progress calls to monitor patients' health status and adjust care plans as necessary
- Document all patient and HHA interactions, including changes in health status and incidents, maintaining thorough and accurate records
- Collaborate with the HR and Authorization departments to ensure seamless operations, including verifying I-9 paperwork, working with timesheet data, and handling pre-billing tasks
- Ensure organizational compliance with local, state, and federal regulations
- Collaborated with interdisciplinary team members for comprehensive patient-centered care approach.
- Managed clinical documentation to maintain compliance with regulatory standards and requirements.
Office Manager / Physician Assistant
Sleep Medical Associates and Medspa
05.2014 - 05.2018
- Measured vital signs and recorded height/weight results into the EMR system (Practice Fusion)
- Performed clerical and receptionist duties: registered new patients, opened office visits, updated patient demographics, and entered insurance information as needed
- Verified patient insurance eligibility for Medicaid, Medicare, Blue Cross, Commercial, and Managed Care plans
- Performed clinical tasks such as blood glucose monitoring, urine dipsticks, 12-lead electrocardiographs, and documented results into EMR
- Conducted initial consultations to assess candidacy for cosmetic procedures and performed various cosmetic treatments including Laser ResurFX, IPL Photofacial, Microdermabrasion, and IPL laser hair removal
- Monitored and calibrated clinic equipment, ensuring proper functionality and patient safety
- Maintained inventory stock, prepared examination rooms, and followed infection control standards
- Ensured HIPAA compliance and maintained patient privacy in all interactions
Receptionist / Assistant
ProHealth Urgent Care
11.2016 - 09.2017
- Greeted patients and family members, assisting with sign-in and paperwork completion
- Entered demographic and insurance information into the EMR system and verified insurance eligibility
- Scheduled follow-up appointments and obtained authorizations for diagnostic tests
- Assisted with minor procedures and maintained exam rooms according to clinic standards
- Ensured HIPAA compliance and maintained patient privacy at all times
- Managed multi-line telephone system and greeted claimants during office visits.
- Managed multiple tasks and met time-sensitive deadlines.
Recreation Aide
Saint Joachim and Ann Nursing & Rehab
06.2010 - 12.2012
- Assisted elderly and dementia patients with recreational activities, ensuring a safe and engaging environment
- Helped organize and set up program areas, served meals, and provided one-on-one visits to residents
- Maintained attendance records and documented patient participation in activities
- Fostered positive relationships with participants'' families, keeping them informed about program updates and individual progress.
- Ensured compliance with state regulations and company policies by thoroughly understanding guidelines and adhering to protocols.
Personal Care Assistant (PCA)
First Care of NYC
12.2010 - 01.2012
- Assisted patients with mobility, personal hygiene, and activities of daily living
- Observed and recorded patient data and behavior for proper care and treatment
- Supported patients with appointments and medication reminders
- Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
- Assisted with daily living activities, running errands, and household chores.
Education
Bachelor of Science - Computer Science
University of Management and Technology
GED -
Community College
Skills
- Proficient in MS Office (Word, Excel, PowerPoint)
- Outlook
- Project Management
- Event Planning
- Customer Service
- Multitasking
- Communication
- Interpersonal Skills
- Time Management
- Decision-Making
- Delegation
- Flexibility
- Responsibility
- Leadership
- Teamwork
- Problem-Solving
Certification
- Google Digital Marketing & E-Commerce, Google, 09/23, 10/23
- Google Data Analytics, Google, 02/23
- Medical Billing and Coding Fundamentals, Institution Name, MM/YYYY
Languages
Urdu
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
English
Full Professional
Timeline
Home Care Coordinator
HSM Personal Care
01.2021 - Current
Receptionist / Assistant
ProHealth Urgent Care
11.2016 - 09.2017
Office Manager / Physician Assistant
Sleep Medical Associates and Medspa
05.2014 - 05.2018
Personal Care Assistant (PCA)
First Care of NYC
12.2010 - 01.2012
Recreation Aide
Saint Joachim and Ann Nursing & Rehab
06.2010 - 12.2012
GED -
Community College
- Google Digital Marketing & E-Commerce, Google, 09/23, 10/23
- Google Data Analytics, Google, 02/23
- Medical Billing and Coding Fundamentals, Institution Name, MM/YYYY
Bachelor of Science - Computer Science
University of Management and Technology
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