Melanie W BURN
Hampton,SC
Summary
An interesting position with a growing company utilizing strong customer service and management skills, offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
22
22
years of professional experience
Work History
Server/Bartender/Banquet Server
Mills House/Barbados
06.2017 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Managed over 65 customers per day
- Used slow periods to restock supplies, ice, trays and delivery bags
- Noted special patron requests and followed up with kitchen to confirm delivery
- Explained menu items and suggested appropriate options for food allergy concerns
- Checked ID's to verify ages and uphold state laws
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
- Printed dining checks with total due, collected payment and offered receipts to complete transactions
- Supervised set up of banquet food stations and coordinated service to multiple dining areas
Wholesale Distribution Store Manager/B2B Sales Representative
CosmoProf Beauty Supply
Charleston, SC
03.2012 - 06.2017
- Maintain store by keeping store displays clean and set to all plan o guides
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise to facilitate effective ordering and stock rotation
- Consulted with clients recommending products and equipment needs, introduced new products and provided product training
- Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
- Handled administrative aspects of sales by completing customer contracts and warranties, maintaining store inventory and accepting and processing customer payments.
- Managed prospective leads and existing accounts to accurately forecast revenue and develop long-term business partnerships.
- Increased monthly sales from $30,000 to $90,000 each month earning Million Dollar Store status after 1 year
Administrative Assistant
NFT
Aiken, SC
05.2003 - 02.2008
- Answer phones and greet guests
- Schedule appointments and maintain calendar
- Collate and distribute mail
- Order office supplies, ensured office equipment operated properly
- Prepare communications such as memos, emails, invoices, reports and other correspondence
- Create and maintain filing systems, both electronic and physical
- Manage accounts, entered payroll into Quickbooks p
- Managed all new hire paperwork, performed new hire orientations and all other human resources duties on site
- Ensure all employees maintained training certifications as required by SRS
Sales Manager
Alltel
Aiken, SC
11.1994 - 06.2002
- Managed daily operations of 3 retail locations and business to business sales team
- Analyzed and controlled expenditures of division in order to conform to budgetary requirements
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction
- Aggressively pursued competitive accounts by differentiating company from competitors
- Identified opportunities for growth within territory and collaborated with sales teams to reach sales goal
- Held weekly meetings with director to identify techniques to overcome sales obstacles
- Organized promotional events and interacted with community to increase sales volume
- Supervised sales team of 20 people, stepping in to support employees and deliver smooth sales processes for clients
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base
- Produced contracts, reports, letters, and proposals for clients
Education
High School Diploma -
Middleton High School
Charleston,SCSkills
- Supply and Inventory Maintenance
- Professional Service Standards
- Teamwork and Professionalism
- Strategic planning
- Staff Management
- Policies and procedures
- Office management
- Order management
- Product and service sales
- Cold Calling
Timeline
Server/Bartender/Banquet Server
Mills House/Barbados
06.2017 - Current
Wholesale Distribution Store Manager/B2B Sales Representative
CosmoProf Beauty Supply
03.2012 - 06.2017
Administrative Assistant
NFT
05.2003 - 02.2008
Sales Manager
Alltel
11.1994 - 06.2002
High School Diploma -
Middleton High School