Melani Jazmin Cruz Cabrera
Anaheim,CA
Summary
Professional with experience in hospitality management and guest services. Focused on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in customer service, scheduling, and conflict resolution. Known for reliability, strong communication skills, and leadership abilities. Adept at enhancing guest experiences and leading teams to success, I leveraged my problem-solving skills and bilingual proficiency at Best Western Plus Anaheim Inn to significantly improve guest satisfaction. My expertise in staff training and cash management drove operational efficiency, showcasing my ability to blend hard and soft skills effectively.
Overview
4
4
years of professional experience
Work History
Front Desk Supervisor
Best Western Plus Anaheim Inn
08.2023 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
- Developed strong working relationships with other departments within the hotel, fostering efficient communication channels between teams.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Attended staff meetings and brought issues to attention of upper management.
- Checked guests in out of hotel, made reservations, and processed payments.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
Cashier/Server
Birrieria Guadalajara
08.2022 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Answered customers' questions, recommended items, and recorded order information.
- Bussed and reset tables to keep dining room and work areas clean.
- Inspected dishes and utensils for cleanliness.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Fostered safer work environment by promptly addressing spills and potential hazards.
- Maintained detailed logs of cleaning schedules and tasks, ensuring accountability and consistency.
Shoe Sales Associate
GBL Fashion Shoe
08.2021 - 08.2022
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Developed rapport with repeat customers, remembering names and preferences to provide tailored shopping experiences each visit.
- Improved overall store appearance through diligent upkeep of shelves, display tables, and fitting areas during shifts.
- Assisted customers in locating desired items promptly, minimizing wait times for optimal shopping experiences.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Handled cash register transactions efficiently, ensuring accurate payment processing while maintaining a friendly demeanor towards customers.
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Collaborated with fellow associates to create visually appealing displays that showcased current trends and seasonal styles.
- Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
- Assembled promotional displays to increase brand awareness and attract customers.
- Supported store management during peak hours by assisting with crowd control, line management, and additional tasks as needed.
- Assisted in managing inventory levels, ensuring accurate stock counts and timely restocking of popular sizes and styles.
- Contributed to team sales goals by consistently meeting or exceeding personal sales targets.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
High School Diploma -
Savanna High School
Anaheim, CA05-2020
Skills
- Guest relations
- Time management
- Reservations management
- Problem-solving skills
- Data entry efficiency
- Team building proficiency
- Training and mentoring
- Staff supervision
- Cash management
- Report preparation
- Inventory oversight
- Check-in and Check-out procedures
- Front desk supplies management
- Customer service
- Fluent in Spanish and English
- Hospitality services
Timeline
Front Desk Supervisor
Best Western Plus Anaheim Inn
08.2023 - Current
Cashier/Server
Birrieria Guadalajara
08.2022 - 08.2023
Shoe Sales Associate
GBL Fashion Shoe
08.2021 - 08.2022
High School Diploma -
Savanna High School
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