Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melanni Garcia

Fort Pierce,Florida

Summary

Highly motivated and results-driven professional with four years of valuable experience in sales and customer service, also in call center environments. Proven track record of consistently exceeding sales targets while providing exceptional customer support. Adept at building rapport, addressing customer inquiries, and resolving issues effectively. Strong communication, negotiation, and problem-solving skills, coupled with a deep understanding of product knowledge. Committed to delivering outstanding service and driving revenue growth through a customer-centric approach. Looking to leverage my expertise and dedication to contribute to a dynamic sales and customer service team.

Overview

3
3
years of professional experience

Work History

Cashier

Super Taquerias
07.2020 - 04.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Real Estate Sales Agent

Hilton Grand Vacations Club
07.2021 - 11.2022
  • Communicated with clients to understand property needs and preferences.
  • Reviewed local listings and kept detailed list of availabilities for sales, purchases and possible new clients.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Call Center Specialist

Omni Tax Help
11.2022 - 02.2023
  • Responded to customer requests for products, services and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted [Number] customers in average [Timeframe] by answering questions, responding to inquiries and handling telephone requests.

Realtor

Baron Real Estate
10.2022 - 02.2023
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Wrote contracts to outline sales and purchases of properties.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Advised and informed prospective clients on current market activities and conditions.

Realtor Sales Associate

Westgate Vacation Villas Resort & Spa
03.2023 - Current
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Negotiated contracts with clients and developed relationships with key personnel.

Education

Real Estate Associate - Real Estate

Florida Real Estate Learning Center
Orlando, FL
08.2021

High School Diploma -

Acceleration Academy
Ft. Pierce, FL
01.2021

Skills

  • Leasing and Sales
  • Microsoft Office
  • CRM Software Use
  • General Office Functions
  • Customer Needs Assessments
  • Client Management
  • Property Showing
  • Presenting
  • Call Center Operations
  • Loading and Unloading
  • Material Handling
  • Wrapping and Boxing

Languages

Spanish
Full Professional

Timeline

Realtor Sales Associate

Westgate Vacation Villas Resort & Spa
03.2023 - Current

Call Center Specialist

Omni Tax Help
11.2022 - 02.2023

Realtor

Baron Real Estate
10.2022 - 02.2023

Real Estate Sales Agent

Hilton Grand Vacations Club
07.2021 - 11.2022

Cashier

Super Taquerias
07.2020 - 04.2021

Real Estate Associate - Real Estate

Florida Real Estate Learning Center

High School Diploma -

Acceleration Academy
Melanni Garcia