Melannie Lima
Los Angeles,CA
Summary
Professional and prepared scheduling specialist with strong organizational and multitasking skills. Demonstrates expertise in coordinating appointments, managing calendars, and ensuring seamless communication. Focused on team collaboration and achieving results while adapting to changing needs. Reliable and efficient with strong interpersonal abilities and commitment to delivering exceptional customer service.
Overview
6
6
years of professional experience
Work History
Appointment Scheduler
Saban Community Clinic
08.2021 - 08.2024
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Opened new accounts and documented personal, demographic, and payment information in the system.
Sales Associate
Buttercup
01.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds in accordance with store policy.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
Bachelor of Science - Clinical Psychology
California State University, Dominguez Hills
Carson, CA05-2026
Skills
- Timely project completion
- Appointment organization skills
- Verification of Medi-Cal and HMO/PPO plans
- Appointment scheduling
- Bilingual in English and Spanish
- Patient relationship building
- Online research
- Confidentiality
Timeline
Appointment Scheduler
Saban Community Clinic
08.2021 - 08.2024
Sales Associate
Buttercup
01.2019 - 03.2020
Bachelor of Science - Clinical Psychology
California State University, Dominguez Hills
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