MEQUANDA THOMAS
Powder Springs,GA
Summary
Goal-oriented and welcoming with proven history of modernizing traditional offices to maximize patient satisfaction. To utilize my knowledge, skills on job training experience in the healthcare field. Provide professionalism to patients, and to help grow an be successful with an organization.
Overview
8
8
years of professional experience
Work History
Appointment Scheduler
Piedmont Healthcare
Atlanta, GA
01.2021 - Current
- Scheduled diagnostic radiology, ultrasound for outpatient testing including vaccines
- Updated patient demographics, reviewed patient orders to assure that proper scheduling occurs
- Explained preps and procedures for appropriate exams being scheduled.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
Transport Driver, Billing
Angels on Wheels Transport LLC
Douglasville, GA
01.2018 - 01.2020
- Completed on time transportation by choosing and scheduling the best and efficient routes
- Assist with payroll, scheduling routes for drivers, cleaning and organized vans
- Charted daily information, mileage for each patient
- Took calls to know which facility to pick up hospital discharges from
- Achieved daily preparation for vehicle inspections prior to travel.
- Moved patients up and down inclines and stairs safely using wheelchairs and gurneys.
- Effectively communicated with dispatch to schedule transport progression and receive new orders.
- Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
- Researched and resolved time discrepancies.
- Checked accrued hours against listed hours for leave time.
Patient Access Representative
Grady Memorial Hospital
Atlanta, GA
01.2015 - 01.2020
- Conduct patient/guarantor interviews in the emergency department and clinical, explain hospital policies, financial responsibilities, privacy practices, Admitting & pre registering patients in epic
- Documented patient demographic with precision
- Verify third party payer information and adhering to third payer standards, which includes authorization/pre-certification, Calculating the amounts due from the patient, and accurately posting charges.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Strengthened team relationships and effectiveness with hands-on and motivational approach.
Education
Coding Specialist
Kennesaw State University
Kennesaw, GA01.2022
Certified Nurse Assistant
Avett Quality Care
Cobb County11.2006
High School Diploma -
South Cobb High School
05.2006
Skills
- LEADERSHIP, administrative duties
- Billing insurance, Data entry, word processing, Electronic medical record, revenue cycle
- Payer authorization, epic,sales force, cash handling, passport,
- Assist manager/supervisors with monitoring lunch breaks,and help assure accurate info is Documented within a timely manner, training new employers
- Peer interviews as a trained team lead
- Customer Satisfaction,Flexible and Adaptable
- Coding Guidelines,Data Entry Software
- Account Posting, CPT, HCPS ICD-10
Accomplishments
- Supervised team staff members.
- completion of coding specialist class
Timeline
Appointment Scheduler
Piedmont Healthcare
01.2021 - Current
Transport Driver, Billing
Angels on Wheels Transport LLC
01.2018 - 01.2020
Patient Access Representative
Grady Memorial Hospital
01.2015 - 01.2020
Coding Specialist
Kennesaw State University
Certified Nurse Assistant
Avett Quality Care
High School Diploma -
South Cobb High School