Melannie Maria Oliva
West Covina,CA
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
In other words, Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.
Overview
5
5
years of professional experience
Work History
Cashier
Gas Station
Pico Rivera, California
04.2024 - 09.2024
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Stocked shelves with merchandise when needed.
- Answered customers' questions and provided information on store procedures or policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Processed sales transactions to prevent long customer wait times.
- Maintained work area and kept cash drawer organized.
- Scanned items and checked pricing on cash register for accuracy.
Warehouse Worker
Cosmetic Company
Walnut, California
12.2023 - 03.2024
- Used scanners to track parcel information, condition or receipt.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Packed boxes and stock using organizational guidelines.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Organized warehouse space for efficient storage of products.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Assembled orders according to customer requests.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
Waitress
Paseo San Miguel
Pico Rivera, California
10.2019 - 09.2023
- Served alcoholic beverages responsibly in accordance with state laws.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Presented food and beverages to guests at tables.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Checked back with customers throughout meal service to ensure satisfaction.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Presented menus and answered questions regarding items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Greeted customers, answered questions and recommended specials to increase profits.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided accurate change for cash transactions using a cash register system.
- Answered questions about menu items, ingredients, and pricing.
- Stocked service areas with supplies during slow periods.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Performed basic math calculations when computing bills for customers' meals.
- Organized take-out orders efficiently according to customer requests.
- Assisted other wait staff members in times of heavy customer traffic.
- Bussed tables as needed during peak hours.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Trained new employees to perform duties.
- Explained menu items, describing ingredients and cooking methods upon request.
- Completed day-to-day duties accurately and efficiently.
- Greeted customers and provided menus.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Filled condiments and napkin containers during slack periods.
- Processed payments accurately using cash registers or POS systems.
- Developed positive relationships with regular customers through friendly conversation.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
Hotel Front Desk Clerk
Howard Johnson Hotel And Conference Center
Pico Rivera, CA
07.2019 - 10.2019
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Managed cash drawer according to established accounting guidelines.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Processed payments from customers for room charges and incidentals.
- Ensured that all safety protocols were followed at the front desk area.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Issued room keys and escort instructions to bellhops.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Input customer data into reservation systems and updated to reflect room changes.
- Verified accuracy of billing invoices prior to submitting them for payment processing.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Assisted guests with check-in and check-out procedures as needed.
- Maintained daily records of room availability and rates.
- Posted incidental charges to ledgers, manually or by using computers.
- Greeted guests in a professional and friendly manner.
- Input and confirmed reservations for guests.
- Computed bills, collected payments and made change for guests.
- Assisted with room reservations, changes and cancellations.
- Deposited guest valuables in hotel safes or safe-deposit boxes.
- Responded to inquiries and room requests made online, by phone, and via email.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
Education
High School Diploma -
El Rancho High School
Pico Rivera, CA07-2019
Skills
- Bilingual
- Fast Learner
- Multi-Task
- Organize
- Responsible
- On time
- Customer Service
- Basic math and more
- Patience and empathy
- Clear communication
Timeline
Cashier
Gas Station
04.2024 - 09.2024
Warehouse Worker
Cosmetic Company
12.2023 - 03.2024
Waitress
Paseo San Miguel
10.2019 - 09.2023
Hotel Front Desk Clerk
Howard Johnson Hotel And Conference Center
07.2019 - 10.2019
High School Diploma -
El Rancho High School