Melanny Chaves
Spring Hill,FL
Summary
Behavioral technician with strong expertise in implementing and monitoring individualized behavior plans. Proven track record of working effectively with clients, families, and interdisciplinary teams. Skilled in data collection, analysis, and adaptive behavior strategies. Reliable team player adept at adjusting to evolving needs and achieving results in collaborative environments. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
2
2
Certification
Work History
Registered Behavior Technician
Florida Autism Center
05.2025 - Current
- Implemented individualized behavior intervention plans to enhance client skill acquisition and reduce maladaptive behaviors.
- Collaborated with multidisciplinary teams to assess client progress and adjust treatment strategies effectively.
- Conducted regular observations and documented client behaviors to ensure compliance with treatment goals.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
MEDICARE CUSTOMER SERVICE REPRESENTATIVE
Maximus
Tampa, USA
05.2023 - Current
- Managed high volumes of customer interactions via phone, email, and chat while maintaining a positive attitude.
- Provided exceptional customer service by resolving inquiries and complaints effectively and efficiently.
- Developed and maintained strong relationships with customers to foster loyalty and repeat business.
- Utilized CRM software to track customer interactions and follow up on unresolved issues.
- Served as a customer service representative at a healthcare organization, assisting clients with Medicare inquiries and claims processing.
- Managed patient data and billing information in compliance with HIPAA regulations, ensuring confidentiality and accuracy.
- Conducted outreach to Medicare beneficiaries to educate them on available services and benefits.
NUCLEAR BIOLOGICAL CHEMICAL SPECIALIST
ARMY NATIONAL GUARD
10.2019 - Current
- Determined characteristics or composition of solid, liquid or gas material and substances by conducting field, laboratory and physical tests.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Monitored emission control devices to verify proper operations and compliance with state and federal regulations.
- Provided information to government representatives, employers and general public groups on issues of public health, environmental protection and workplace safety.
- Recorded test data and prepared reports, summaries and charts interpreting test results.
- Prioritized and organized tasks to efficiently accomplish service goals.
CAP TEAM 2 ASSOCIATE
Walmart
El Paso, USA
07.2019 - 05.2022
- Helped customers on floor with locating, reaching and selecting merchandise.
- Arranged supplies, merchandised products and removed damaged items from assigned areas.
- Labeled and priced merchandise, securing fragile and high-shrink products.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Operated pallet jack to transport heavy loads.
- Used inventory management systems and completed bin audits.
- Maintained, cleaned and organized backroom according to company policy.
Education
High School Diploma -
Colonia High Scool
06-2019
Skills
- Chemical and molecular analysis
- Data collection
- Reliable and trustworthy
- Heavy lifting
- Recordkeeping and documentation
- HIPAA compliance
- Excellent communication
- Behavior reduction strategies
- Tactical proficiency
- Quick decision making
- Armored vehicle operation
- Risk assessments
Certification
- Advanced Child Care Certification
- CPR/AED/First Aid Certification
Languages
Spanish
Native or Bilingual
Timeline
Registered Behavior Technician
Florida Autism Center
05.2025 - Current
MEDICARE CUSTOMER SERVICE REPRESENTATIVE
Maximus
05.2023 - Current
NUCLEAR BIOLOGICAL CHEMICAL SPECIALIST
ARMY NATIONAL GUARD
10.2019 - Current
CAP TEAM 2 ASSOCIATE
Walmart
07.2019 - 05.2022
High School Diploma -
Colonia High Scool
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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