Melanny Tay
North Bergen,NJ
Summary
Hardworking and adaptable professional with strong people skills. Quick learner who enjoys working with others, and taking on new tasks and challenges while delivering reliable results and steady growth.
Overview
3
3
years of professional experience
Work History
Ride Operator
American Dream
04.2024 - Current
- Operated ride attractions ensuring safety compliance and guest satisfaction.
- Monitored equipment functionality, reporting issues to maintenance teams.
- Engaged with guests to provide information and enhance overall experience.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
- Conducted daily inspections of amusement park rides to verify functionality and safety.
- Supported fellow team members in maintaining a cohesive work environment focused on guest satisfaction and safety adherence.
- Monitored passengers and ride operations and enforced safety regulations.
- Educated guests about ride requirements, ensuring proper understanding of rules for a safer experience.
- Demonstrated proper use of safety harnesses and other safety equipment.
Insurance Agent
Plaza Insurance Agency
10.2022 - 05.2023
- Assisted clients in understanding insurance products and services.
- Maintained organized records of client interactions and policy details.
- Responded promptly to client inquiries, enhancing customer satisfaction levels.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Education
High School Diploma - Medical Imaging Sciences
North Bergen High School
North BergenSkills
- Customer service
- Safety monitoring
- Safety procedures
- Behavior management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Ride Operator
American Dream
04.2024 - Current
Insurance Agent
Plaza Insurance Agency
10.2022 - 05.2023
High School Diploma - Medical Imaging Sciences
North Bergen High School
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