Melanny Zunun-Parada
Bladen,NC
Summary
Meticulous Health Care Tea, player with 2 years of hands-on experience. keeping office running smoothly by handling appointment setting, using medical software applications and performing clerical duties. Caring, compassionate and always professional, and with additional experience in preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers, and individuals to address issues.
Overview
4
4
years of professional experience
Work History
MTM Pharmacy Technician (Bilingual)
Centene Corporation
03.2024 - Current
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
Pharmacy Technician (Medication Therapy Managment)
Cureatr (SinfoniaRX)
06.2023 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolved third-party billing, computer system and customer service issues.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Answered constant flow of customer calls with minimal wait times.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
Pharmacy Technician
CommWell Health
08.2021 - 05.2023
- Help health care providers and patients by greeting them in person and by phone, answering questions and requests, and referring inquiries to the pharmacist.
- Maintain records by recording and filing physicians’ orders and prescriptions, generates revenues by calculating, recording, and issuing charges
- Maintain pharmacy inventory by checking pharmaceutical stock to determine inventory level, anticipating needed medications and supplies, placing and expediting orders
- Maintain a safe and clean pharmacy by complying with procedures, rules, and regulations, including mail-order service
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Entered and processed patients' prescriptions into the internal system.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Liaised with other pharmacies to eliminate issues related to product expiration.
Pharmacy Technician
CVS Pharmacy
10.2020 - 07.2021
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over the telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Working in a fast-paced atmosphere that requires the highest professional and ethical standards, as well as full compliance with all federal, state, and local laws and regulations.
Education
Certificate - Pharmacy Technician Training Program
Sandhills Community College
Pinehurst, NC04.2021
Associate of Science -
Bladen Community College
Dublin, NC03.2021
Associate of Arts -
Bladen Community College
Dublin, NC03.2021
High School Diploma -
West Bladen High School
Bladenboro, NC06.2018
Certification - Microsoft Certification
Bladen Community College
Dublin, NC01.2018
Skills
- Accurate Recordkeeping
- Bi-Lingual (English & Spanish)
- Telephone Etiquette
- Call Center Experience
- Data Confirmation
- Administrative Skills
- Microsoft (Excel, PowerPoint, Word Experience)
- Resolving Complaints
- Information Documentation
- BLS Training (Basic Life Support)
- Active Board Of Pharmacy License
- Former Student Government- Public Information Officer
- Account Management
Accomplishments
- Bladen Community College- Student Excellence Award
- Daughter of the American Revolution- National Defense Committee
- (MOAA) Military Officers Association of America- JROTC Medal
Timeline
MTM Pharmacy Technician (Bilingual)
Centene Corporation
03.2024 - Current
Pharmacy Technician (Medication Therapy Managment)
Cureatr (SinfoniaRX)
06.2023 - 10.2023
Pharmacy Technician
CommWell Health
08.2021 - 05.2023
Pharmacy Technician
CVS Pharmacy
10.2020 - 07.2021
Certificate - Pharmacy Technician Training Program
Sandhills Community College
Associate of Science -
Bladen Community College
Associate of Arts -
Bladen Community College
High School Diploma -
West Bladen High School
Certification - Microsoft Certification
Bladen Community College
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