Melanny Zunun-Parada
Bladenboro,NC
Summary
Proactive Pharmacy Technician with over four years of experience in medication therapy management and customer support. Known for exceptional attention to detail and advanced computer skills, driving efficiency in pharmacy operations and enhancing patient safety initiatives.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician (Remote)
Centene Corporation
North Carolina, NC
2024.03 - 2025.10
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
- Answered telephones to respond to questions or requests.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Medication Therapy Management-Pharmacy Technician
Cureatr / SinfoniaRX (Remote-Contract)
New York, New York
2023.06 - 2023.10
- Implemented cost-saving measures and medication therapy management programs to improve patient outcomes.
- Provided medication therapy management services to patients with chronic illnesses.
- Communicated with external healthcare providers to obtain necessary information related to medication therapy management.
- Created reports on adverse events related to medication therapy management services.
- Monitored patient safety initiatives related to medication therapy management services such as providing education on proper storage of medications or potential side effects associated with certain drugs.
Lead Pharmacy Technician
CommWell Health Clininc
Tar Heel, North Carolina
2021.08 - 2023.05
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Restocked shelves with new supplies of medications as needed.
- Assisted in training new employees on pharmacy procedures.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Managed the pharmacy's electronic health records system.
Online Personal Shopper/Bilingual Customer Service Representative
Walmart
Lumberton, North Carolina
2019.07 - 2021.08
- Navigated Walmart's online shopping platform to ensure accurate order fulfillment.
- Communicated with customers to clarify special requests and dietary needs.
- Assisted customers with inquiries and product information efficiently.
- Processed orders and returns accurately using company systems.
- Packed products accurately for shipment to ensure timely delivery.
- Operated equipment safely to move goods within the warehouse.
- Organized inventory in designated locations for efficient access.
- Maintained accurate records of customer feedback and service requests.
Pharmacy Technician
CVS Pharmacy
Whiteville, North Carolina
2020.10 - 2021.07
- Assisted pharmacists in preparing and dispensing medications accurately.
- Managed inventory by organizing and restocking pharmaceutical supplies daily.
- Processed prescription orders using pharmacy management software effectively.
- Collaborated with healthcare providers to ensure accurate medication therapy management.
- Trained new pharmacy staff on operational procedures and best practices efficiently.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Education
Certificate - Pharmacy Technician Training
Sandhills Community College
Pinehurst, NC2021-04
Associate of Science -
Bladen Community College
Dublin, NC2021-03
Associate of Arts -
Bladen Community College
Dublin, NC2021-03
High School Diploma -
West Bladen High School
Bladenboro, NC2018-06
Skills
- Data entry
- Electronic health records
- Computer skills
- Organization
- Customer service
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
Bladen Community College - Student Excellence Award
Timeline
Pharmacy Technician (Remote)
Centene Corporation
2024.03 - 2025.10
Medication Therapy Management-Pharmacy Technician
Cureatr / SinfoniaRX (Remote-Contract)
2023.06 - 2023.10
Lead Pharmacy Technician
CommWell Health Clininc
2021.08 - 2023.05
Pharmacy Technician
CVS Pharmacy
2020.10 - 2021.07
Online Personal Shopper/Bilingual Customer Service Representative
Walmart
2019.07 - 2021.08
Certificate - Pharmacy Technician Training
Sandhills Community College
Associate of Science -
Bladen Community College
Associate of Arts -
Bladen Community College
High School Diploma -
West Bladen High School