Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melany Carrillo-Garcia

Spring Valley,NY

Summary

Dynamic sales associate with proven expertise at Forever 21 in enhancing customer engagement and driving repeat business. Adept at managing high-pressure situations while delivering exceptional service. Skilled in cash handling and route optimization, leveraging strong problem-solving abilities and excellent communication to foster customer loyalty and operational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Offering strong foundation in leadership and team coordination, with passion for learning and developing in supportive environment. Contributes proactive approach to problem-solving and conflict resolution, combined with ability to quickly grasp new concepts and procedures. Ready to use and develop communication and organizational skills in Desired Position role.

Overview

3
3
years of professional experience

Work History

Retail Sales Merchandiser

Forever 21
09.2022 - 04.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Created a positive work environment by fostering open communication and recognizing employee achievements regularly.
  • Trained and oriented associates to maximize team performance.
  • Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.

Education

High School Diploma -

Spring Valley High School
Spring Valley, NY
06.2023

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Verbal/written communication

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Retail Sales Merchandiser

Forever 21
09.2022 - 04.2025

High School Diploma -

Spring Valley High School
Melany Carrillo-Garcia