Melany Espinoza-Martinez
Buda,TX
Summary
Energetically excelled in guest relations and customer service expertise at Guckenheimer At Google, enhancing dining experiences through prompt service and a keen eye for detail. Mastered menu knowledge and efficient complaint resolution, showcasing multilingual abilities and stock management skills. Achieved significant customer satisfaction, setting a high standard for service excellence. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Front of House Attendant
Guckenheimer At Google
Austin, TX
10.2022 - 05.2024
- Maintained cleanliness of the restaurant, including tables, chairs, and floors.
- Ensured customer satisfaction by providing prompt service and quality food items.
- Provided excellent customer service through friendly interactions with guests.
- Performed opening and closing tasks such as cleaning duties, stocking supplies.
- Collaborated with kitchen staff to ensure timely delivery of meals to customers.
- Stocked and maintained buffet tables to keep ample food offerings available to guests.
- Worked with managers to report and resolve customer issues or concerns.
Server
Taquiza La Salsa Voladora
Buda, TX
04.2019 - 09.2020
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Education
Some College (No Degree) -
Austin Community College
Austin, TXSkills
- Guest Relations
- Customer service expertise
- Menu item recommendations
- Phone Etiquette
- Stock management
- Building rapport
- Multilingual
Affiliations
- Reading
- Traveling
Languages
Spanish
Native/ Bilingual
Timeline
Front of House Attendant
Guckenheimer At Google
10.2022 - 05.2024
Server
Taquiza La Salsa Voladora
04.2019 - 09.2020
Some College (No Degree) -
Austin Community College
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