Melany Garcia Alejandre
Eugene,OR
Summary
Adept at fostering member satisfaction and building lasting relationships, I excelled at Oregon Community Credit Union by enhancing trust through effective communication and a detail-oriented approach. My tenure saw me advance from Enrichment Representative to Enrichment Advisor, significantly contributing to team productivity and member support with a blend of adaptability and financial acumen.
Overview
7
7
years of professional experience
Work History
Enrichment Advisor
Oregon Community Credit Union
05.2024 - Current
- Utilized strong interpersonal communication skills during member interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted members with setting up or closing accounts, completing loan applications, and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
Senior Enrichment Representative
Oregon Community Credit Union
11.2023 - 05.2024
- Delivered exceptional member service during high-volume periods, effectively managing wait times and workloads.
- Maintained a balanced cash drawer with meticulous attention to detail, ensuring accuracy in all transactions.
- Contributed to the achievement of branch goals by actively participating in cross-selling initiatives and referral programs.
- Maintained a thorough understanding of products, services, and regulations, ensuring the ability to provide knowledgeable guidance to members.
Enrichment Representative
Oregon Community Credit Union
12.2022 - 11.2023
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting members warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for members.
- Answered member inquiries regarding account balances, transaction history, services charges, and interest rates.
Shift Supervisor
Dairy Queen Grill & Chill
07.2018 - 02.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Education
Bachelor of Arts - English
University of Oregon
Eugene, OR06-2024
Skills
- Relationship building
- Detail-Oriented Approach
- Member support
- Effective Communication
- Adaptability
- Planning and organization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Enrichment Advisor
Oregon Community Credit Union
05.2024 - Current
Senior Enrichment Representative
Oregon Community Credit Union
11.2023 - 05.2024
Enrichment Representative
Oregon Community Credit Union
12.2022 - 11.2023
Shift Supervisor
Dairy Queen Grill & Chill
07.2018 - 02.2023
Bachelor of Arts - English
University of Oregon
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