Melany Garrido
Dallas,TX
Summary
Achieved high levels of customer satisfaction through proactive service and support. Delivered effective solutions to client challenges, enhancing overall experience. Cultivated strong relationships with customers, resulting in repeat business and loyalty.
Achieved successful recruitment outcomes by implementing effective candidate sourcing strategies. Delivered comprehensive background and reference checks to confirm applicant credentials. Enhanced hiring processes through strategic interview techniques, resulting in improved candidate selection.
Achieved seamless recruitment processes through strategic coordination of candidate interactions and documentation management. Enhanced operational efficiency by organizing schedules and administrative tasks. Contributed to team success by effectively managing multiple priorities in dynamic environments.
Achieved seamless integration into new environments through rapid knowledge acquisition. Drove continuous learning initiatives that enhanced team adaptability. Navigated organizational changes effectively, resulting in improved team performance.
Achieved seamless team integration by leveraging strong communication skills and a proactive mindset. Drove team success through a commitment to a strong work ethic and adaptability to changing circumstances. Enhanced organizational effectiveness by actively contributing to team objectives.
Overview
2026
2026
years of professional experience
Work History
Training/HR Coordinator
Hilton Anatole
Dallas, TX
2025 - Current
- Facilitated onboarding processes, ensuring seamless integration of new hires into organizational culture.
- Coordinated employee training programs to enhance skills and compliance with industry regulations.
- Managed HR databases, maintaining accurate employee records and streamlining information retrieval.
- Developed and implemented policies to improve workplace efficiency and employee engagement initiatives.
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Reviewed human resources paperwork for accuracy and completeness.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Maintained accurate employee records in HRIS systems, enabling efficient data retrieval for reporting purposes.
- Coordinated employee recognition programs, boosting morale and increasing overall satisfaction levels within the company.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
- Coordinated and administered employee health insurance and retirement plans.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Onsite Manager
VSSI LLC Employment Services
Dallas, TX
05.2022 - 03.2025
- Developed and implemented strategies to enhance customer satisfaction.
- Supervised staff, ensured proper training and development of team members.
- Coordinated with other departments to ensure smooth operations.
- Scheduled service personnel for onsite visits and tracked progress of projects.
- Ensured timely completion of projects within budget constraints.
- Monitored inventory levels and placed orders as needed.
- Resolved customer complaints in an efficient manner.
- Assisted customers in selecting appropriate products or services.
- Conducted regular audits of the premises to identify areas of improvement.
- Evaluated employee performance regularly through appraisals and one-on-one meetings.
- Implemented new policies or procedures based on changing business needs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
Dispatcher
William Sonoma
Arlington, TX
03.2018 - 04.2022
- Updated records of driver locations, delays, and cancellations.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Resolved customer complaints related to service issues or delays.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Verified driver credentials prior to assigning them a route or task.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Ensured compliance with safety regulations and company policies.
- Prepared weekly performance reviews for drivers based on their adherence to company standards.
Hostess
Pappadeaux
Arlington, TX
03.2014 - 02.2018
- Greeted guests upon arrival and escorted them to their tables.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Assisted with seating arrangements for large groups and special occasions.
- Provided excellent customer service to ensure guest satisfaction.
- Maintained accurate records of reservations and wait times.
- Trained new staff on proper hosting procedures and policies.
- Ensured that the dining room was always clean, organized, and presentable.
- Collaborated with other departments to coordinate events or services as needed.
- Communicated effectively with restaurant managers regarding customer complaints or requests.
- Anticipated potential problems and took appropriate action to prevent them from occurring.
- Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
Education
High School Diploma -
Lamar High School
Arlington, TX06-2015
Some College (No Degree) - Architecture
Tarrant County College District
Fort Worth, TXSkills
- Customer Service
- Staff Management
- Employee Development
- Schedule Management
- Continuous Improvement
- Problem-Solving
- Task Delegation
- Performance Evaluation
- Training and Development
- Professional and Courteous
- Analytical Skills
- Self Motivation
- Multitasking
- Good Judgment
- Attention to Detail
- Hiring and Training
- Payroll
- Payroll knowledge
- Resolving payroll problems
- Check processing
- New hire processing
- Overtime calculation
- Direct deposit setup
- Payroll software proficiency
- Employee onboarding
- Maintaining employee records
- Benefits administration
- Payroll processing
- HR support
- Teamwork orientation
- Child labor laws
- Timekeeping management
- Reviewing timesheets
- Reporting and documentation
- Confidentiality assurance
- Payroll deductions
Affiliations
- Staying active whether that's at the gym or at work.
- Painting.
References
References available upon request.
Languages
- English
- Spanish
Education and Training
other,other
Languages
Spanish
Native or Bilingual
Timeline
Onsite Manager
VSSI LLC Employment Services
05.2022 - 03.2025
Dispatcher
William Sonoma
03.2018 - 04.2022
Hostess
Pappadeaux
03.2014 - 02.2018
High School Diploma -
Lamar High School
Some College (No Degree) - Architecture
Tarrant County College District
Training/HR Coordinator
Hilton Anatole
2025 - Current