Melany Leon
Hialeah,FL
Summary
Accomplished and certified Pharmacy Technician with over 4 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Registered Pharmacy Technician
Publix
02.2019 - 08.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Entered and processed patients' prescriptions into internal system.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Coordinated verification and filling of more than 250 daily prescriptions in high-volume Retail pharmacy environment
Customer Service Associate
Publix
06.2016 - 02.2019
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Evaluated and authenticated returns, exchanges and voids.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided training and support to new associates to help provide high-quality customer service.
Dental Assistant
Choice Dental Care
11.2020 - 03.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Explained treatment procedures and instructed patients on home care guidelines.
Dental Assistant
Great Dental Expressions
06.2018 - 09.2020
- Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
- Monitored proper clinical area appearance, sterilization and restocking by creating daily, weekly and monthly assistant tasks lists
- Maintained master calendar and scheduled new appointments based on provider availability.
- Protected patients by sterilizing instruments and equipment between every consultation.
- Scheduled cleanings and dental appointments for patients using appointment software.
Dental Shadowing
Doctor Garcia's Dental Team
08.2017 - 06.2018
- Scheduled cleanings and dental appointments for patients using appointment software.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Laid out dental instruments and equipment before procedures.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
Education
Doctor of Dental Medicine -
Midwestern University
Downers Grove, IL05.2027
Bachelor of Arts - Psychology
Florida International University
Miami, FL12.2020
High School Diploma -
Barbara Goleman Senior High School
Miami Lakes, FL06.2017
Certification
- Basic Life Support (BLS) Certification - 2022
- Registered Pharmacy Technician (RPT) - 2019 - Current
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
References
Publix Supermarket at Gardens Square
Fernando Rodriguez - Pharmacist
Nanette Mendez - Pharmacist
Juan Estrada - Pharmacist
Jennifer Troncoso - Customer Service Manager
Timeline
Dental Assistant
Choice Dental Care
11.2020 - 03.2022
Registered Pharmacy Technician
Publix
02.2019 - 08.2022
Dental Assistant
Great Dental Expressions
06.2018 - 09.2020
Dental Shadowing
Doctor Garcia's Dental Team
08.2017 - 06.2018
Customer Service Associate
Publix
06.2016 - 02.2019
Doctor of Dental Medicine -
Midwestern University
Bachelor of Arts - Psychology
Florida International University
High School Diploma -
Barbara Goleman Senior High School
- Basic Life Support (BLS) Certification - 2022
- Registered Pharmacy Technician (RPT) - 2019 - Current