Melany Rivera
Danbury,CT
Summary
Proven Medical Receptionist with a track record of enhancing patient satisfaction at Advanced Specialty Care. Excelled in front desk operations and HIPAA compliance, significantly improving office efficiency. Skilled in Microsoft Office and renowned for exceptional customer service, fostering trust and loyalty among patients. Demonstrates a unique blend of time management and interpersonal skills, contributing to a positive and efficient work environment.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Advanced Specialty Care
11.2022 - 07.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Medical Receptionist
Advanced Foot & Ankle Center
02.2022 - 07.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Supported office staff and operational requirements with administrative tasks.
Server
Cold Stone Creamery
08.2017 - 08.2019
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Daycare Assistant
Danbury High School
09.2018 - 06.2019
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Provided support during naptime routines, ensuring a peaceful environment for restful sleep.
- Kept children between ages of 6 months to 3 years safe and secure with vigilant oversight.
Education
High School Diploma -
Danbury High School
Danbury, CT06.2019
Skills
Front Desk Operations
Telephone Etiquette
Appointment Scheduling
Medical Terminology
Microsoft Office
HIPAA Compliance
Medical Billing
Electronic Medical Records
Proficient in Powerpoint, Excel, Google Drive
Customer Service
Cash Handling
Time Management
Languages
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Advanced Specialty Care
11.2022 - 07.2023
Medical Receptionist
Advanced Foot & Ankle Center
02.2022 - 07.2022
Daycare Assistant
Danbury High School
09.2018 - 06.2019
Server
Cold Stone Creamery
08.2017 - 08.2019
High School Diploma -
Danbury High School
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