MELANY RODRIGUEZ
Seaford,NY
Summary
Efficiency-driven clerical team member with demonstrated abilities in managing files, organizing records and coordinating paperwork. Devoted to enhancing team performance with smooth administrative support.
Overview
4
4
years of professional experience
Work History
Clinical Appeals Administrative Team Lead
Jzanus LTD
Franklin Square, NY
04.2021 - Current
- Provide quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interact with clients by phone, email or in-person to provide information.
- Create reports and develop improvements and enhancements to automate records and file systems.
- Promptly receive and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Handle client correspondence and track records to foster office efficiency.
- Support staff on special assignments and projects.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Assistant Manager
Nielsen Registration
Valley Stream, NY
11.2020 - 04.2021
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Managed multi-line telephone system and greeted claimants during office visits.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Greeted numerous visitors, vendors and interview candidates.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients and updated client records.
- Corresponded with clients through email, telephone or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
Education
Bachelor Of Arts - Media Studies
CUNY Queens College
2020
A.S - Liberal Arts
Nassau Community College
2018
Skills
- Office Supply Management
- Outgoing Mail Preparation
- File and Database Management
- Data Gathering
- Schedule Management
- Customer Satisfaction
Languages
Spanish
Timeline
Clinical Appeals Administrative Team Lead
Jzanus LTD
04.2021 - Current
Assistant Manager
Nielsen Registration
11.2020 - 04.2021
Bachelor Of Arts - Media Studies
CUNY Queens College
A.S - Liberal Arts
Nassau Community College