Melany Sanchez
237 Walnut st, Newark,NJ
Summary
I am currently pursuing a Medical Assistant program at the American Institute, where I have developed a greater sense of empathy and a deeper understanding of patient care. I strive to balance my academic commitments with my professional responsibilities. As a customer service professional, I bring valuable experience in addressing and resolving customer concerns efficiently. I am recognized for my strong teamwork, focus on achieving positive outcomes, reliable, and adaptability.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Taxi Dispatcher
Gold Lincoln Taxi Service
02.2021 - Current
- Implemented effective strategies for managing peak periods, ensuring smooth operations during busy times.
- Leveraged advanced knowledge of local geography to quickly direct drivers toward optimal routes and destinations.
- Assisted in training new dispatchers, providing guidance on best practices for successful job performance.
- Assisted in resolving customer complaints and grievances.
- Answered phone calls and responded to customer emails.
- Enhanced dispatch efficiency by streamlining communication between drivers and passengers.
- Provided outstanding customer service when resolving complaints or answering questions from passengers seeking assistance.
Cashier
McDonald's
05.2022 - 07.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Cashier
Xios
08.2021 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
VIM Clothing
06.2020 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Medical Assistant
American Institute
1117 Main Ave, Clifton, NJ 07011 03.2024 - Current
No Degree - General Science
Essex County College
Newark, NJHigh School Diploma -
East Side High School
238 Van Buren St, Newark, NJ 0710506-2021
Skills
- Strong multitasking
- Quick learner
- Vital Signs
- CPR
- Phlebotomy
- Customer service
- Schedule management
- Appointment Scheduling
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Medical Assistant
American Institute
03.2024 - Current
Cashier
McDonald's
05.2022 - 07.2022
Cashier
Xios
08.2021 - 09.2021
Taxi Dispatcher
Gold Lincoln Taxi Service
02.2021 - Current
Cashier
VIM Clothing
06.2020 - 09.2020
No Degree - General Science
Essex County College
High School Diploma -
East Side High School
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