Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Melayne Furer, PMP

Aventura,Florida

Summary

Senior Project Manager with 18 years of tolling industry experience across consulting and vendor roles. Proven expertise in large-scale toll collection system implementations, data migrations, operations oversight, and customer service center management. Skilled in procurement, change management, and vendor coordination. Passionate about helping transportation agencies design, deliver, and operate efficient tolling solutions, including Conventional, Open Road Tolling (ORT), All-Electronic Tolling (AET), and Triprotocol implementations.

In addition to Tolling, PM Responsibilities include scope, schedule and budget management for multiple Bridge Engineering and Inspection projects, CA-CEI and Transit. As well as working with clients and subconsultants to complete these projects on time and on budget fulfilling the Agency contracts.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Senior Tolling Project Manager / Toll Technologist

CDM Smith
02.2022 - Current
  • Oregon DOT General Toll Consultant (OR)
  • Provide strategic input and recommendations to the Office of Toll System Administration (OTSA) to establish and oversee ODOT’s statewide tolling program.
  • Procurement support for roadside and back-office tolling system contracts, including vendor evaluations and RFP development.
  • Oversee design, development, testing, Go-Live, Hypercare, and acceptance of toll systems; provide support into initial years of operations.
  • Project Manager
  • Manage scope, schedule, and budget for multiple bridge engineering, CA-CEI, and transit projects, ensuring on-time and on-budget delivery.
  • Collaborate with clients and subconsultants to fulfill agency contracts and deliver operational success.
  • Participate in all phases of the procurement lifecycle—from RFP creation and team reviews to editing and interview preparation.

Senior Toll Systems Project Manager

Jacobs Engineering
01.2018 - 01.2022
  • Rhode Island DOT Truck Tolling Program: Directed system implementation including commissioning, testing, system reviews, and Go-Live support. Coordinated daily with RIDOT and vendors to ensure compliance and readiness.
  • New Hampshire DOT Bureau of Turnpikes: Oversaw back-office implementation and CSC upgrade projects; delivered schedule reviews, documentation oversight, and operations readiness planning.
  • LA Metro ExpressLanes: Served as Data Migration Manager overseeing transition from legacy to multi-vendor system; managed Go-Live testing, training, and operational readiness.
  • NY MTA Bridges & Tunnels: Supported system acceptance testing for gateless tolling and contributed to congestion pricing tolling RFP development.
  • Ohio Turnpike & Infrastructure Commission: Led vendor proposal evaluations and assisted RFP development for unpaid toll processing.
  • Illinois Tollway Authority (ISTHA): Conducted daily analysis of ETCC Lane/Host and Accenture Back Office systems; supported ORT migration and Triprotocol integration.

Project Manager, Toll Vendor Project Implementation & Operations

Conduent / Xerox / Affiliated Computer Services
01.2008 - 01.2018
  • Managed daily back-office operations, system enhancements, budget oversight, and procurement across multiple tolling clients.
  • Served as primary client contact and managed daily operations for agencies including NHDOT, Rhode Island Turnpike & Bridge Authority, Delaware River Joint Toll Bridge Commission, Delaware River Bridge & Tunnel Authority, Fort Bend (TX), and MTA Easy Pay Program.
  • Oversaw operations management for NHDOT, including system upgrades, mail house migration, IVR/website development, invoicing, violations processing, and transponder program enhancements.
  • Acted as Migration Manager for NHDOT, leading cross-functional teams through vendor transition:
  • Directed migration team, schedule, and milestones.
  • Coordinated daily calls with developers, lanes team, finance, operations, and vendors.
  • Managed JIRA tickets and reconciliation with finance team.
  • Partnered with IAG agencies to ensure seamless data and operational transition.
  • Supervised closure of three NHDOT EZPass Walk-In Centers and Customer Service Center.
  • Assistant Implementation Manager, RITBA:
  • Acted as liaison between client and development teams during system transition.
  • Created reports, tested systems, and developed operational procedures and business rules.
  • Designed and produced customer materials; ensured schedule adherence from inception to Go-Live.
  • Coordinated with IAG agencies to test tags and validate interagency data.
  • Transitioned into primary client contact post-Go-Live, leading daily client meetings and supporting ongoing operations, finance, and system development.

Education

B.S. - Speech Language Pathology & Audiology

Brooklyn College

M.S. - Coursework & Clinical Work in Speech Language Pathology & Audiology

Brooklyn College

Skills

  • Tolling Systems Implementation (ORT, AET, Triprotocol)
  • Operations Oversight & Customer Service Center Management
  • Project & Program Management (Scope, Schedule, Budget)
  • Procurement & RFP Development
  • Data Migration & Systems Integration
  • Change Management & Stakeholder Engagement
  • Vendor Management & Client Relations

Affiliations

  • Member, International Bridge, Tunnel & Turnpike Association (IBTTA)
  • Member, Women in Tolling

Certification

Project Management Professional (PMP), #3557261 (Active)

Timeline

Senior Tolling Project Manager / Toll Technologist

CDM Smith
02.2022 - Current

Senior Toll Systems Project Manager

Jacobs Engineering
01.2018 - 01.2022

Project Manager, Toll Vendor Project Implementation & Operations

Conduent / Xerox / Affiliated Computer Services
01.2008 - 01.2018

M.S. - Coursework & Clinical Work in Speech Language Pathology & Audiology

Brooklyn College

B.S. - Speech Language Pathology & Audiology

Brooklyn College

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