MELBA WACHOWIAK
Converse
Summary
Experienced Team Lead with over 15 years in retail and management, specializing in Entertainment, General Merchandise, and Beauty sectors. Proven leadership in team development, project and performance management, and customer satisfaction. Recognized for strong decision-making, communication, and problem-solving skills. Adept at driving results, process improvements, and delivering exceptional service.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
1995
1995
years of post-secondary education
1
1
Certification
Work History
Electronics Team Lead
Walmart
Converse
10.2023 - Current
- Led electronics team in daily operations and project management tasks.
- Coordinated schedules and resources to meet project deadlines effectively.
- Mentored team members on best practices and technical skills development.
- Oversaw quality assurance processes for electronics assembly and testing procedures.
- Identified process improvements and developed innovative solutions for the electronics department.
- Monitored inventory levels of electronic parts and equipment to ensure availability when needed.
- Integrated interfaces to handle load of daily tasks.
- Implemented process improvements to enhance production efficiency and safety standards.
Apparel Team Leader
Walmart
Converse
01.2022 - 09.2023
- Led team in executing daily operational tasks and meeting production goals.
- Facilitated communication between departments to enhance workflow and collaboration.
- Mentored junior staff, providing guidance on best practices and problem-solving strategies.
- Implemented process improvements to streamline operations and increase efficiency.
- Coordinated training sessions for new employees on company policies and procedures.
- Monitored team performance, ensuring adherence to safety standards and regulations.
- Maintained a positive work environment that promoted collaboration between team members.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Associate
Walmart
Converse
11.2021 - 12.2021
- Collaborated with team members to maintain store inventory levels.
- Assisted customers in locating products and answering inquiries.
- Operated point-of-sale systems for efficient transaction processing.
- Organized merchandise displays to enhance product visibility and accessibility.
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Performed cash register functions accurately and efficiently.
Manager
Ulta Beauty
Texas
01.2017 - 01.2020
- Directed daily store operations, team development, and customer service initiatives.
- Managed staffing, scheduling, and inventory for a high-volume beauty retailer.
- Implemented performance management strategies to improve sales and team productivity.
- Provided coaching and mentorship to new hires and team members.
Supervisor
Regis Corp
Texas
04.2004 - 05.2016
- Supervised salon operations, including staff management, scheduling, and customer service.
- Handled conflict resolution and staff training to maintain high performance standards.
- Assisted in budgeting, inventory control, and process improvement.
Education
Untied South High School
Laredo, TXTrade School Certificate -
Laredo Beauty College Inc.
Texas, USASkills
- Leadership & Team Management
- Decision Making & Accountability
- Performance Management
- Project Management
- Coaching & Mentorship
- Communication & Active Listening
- Conflict Resolution & Problem Solving
- Strategic Planning & Process Improvement
- Time Management & Prioritization
- Customer Service Excellence
- Project management
- Team leadership
- Customer service
Certification
List any specific certifications or licenses here, if applicable.
Recognition Performance
- Consistently recognized for strong leadership and team development at Walmart.
- Achieved department sales and performance targets through effective coaching and strategic planning.
- Noted for strong communication skills and ability to resolve conflicts quickly and effectively.
Timeline
Electronics Team Lead
Walmart
10.2023 - Current
Apparel Team Leader
Walmart
01.2022 - 09.2023
Associate
Walmart
11.2021 - 12.2021
Manager
Ulta Beauty
01.2017 - 01.2020
Supervisor
Regis Corp
04.2004 - 05.2016
Untied South High School
Trade School Certificate -
Laredo Beauty College Inc.