Summary
Overview
Work History
Education
Skills
Books
Additional Information
Languages
Timeline
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Melco J Melco Martínez Martinez

Atlanta,USA

Summary

STAKEHOLDER ENGAGEMENT SPECIALIST Relationship Builder | Project Manager | Corporate Social Responsibility


Reliable, and dedicated Stakeholder specialist, trained in solving economic, social and environmental issues through projects and policies, achieving win-win outcomes among stakeholders. Applying higher levels of leadership, evaluating key impact variables to tackle problems directly aligned with the Company's Social Responsibility. Successful consulting and project managing in the Stakeholder Engagement and Customer Relations. Resourceful leader with the ability to assess all issues pertinent to customer's need while implementing innovative techniques. Highly motivated manager with proven proficiency in the Restaurant Businesses .

Overview

28
28
years of professional experience

Work History

Business Owner/Founder

NAPULE PIZZERIA
08.2014 - Current
  • Created and developed NAPULE brand. Also the unique successful Sustainable Hospitality Model with a Stakeholder Engagement Approach 'Patent Pending'
  • Successfully proved the Stakeholder Model
  • Ranked #2 Restaurant in its category (2019).

Senior Stakeholder Engagement Specialist

SHOPPER BOX
Boca Raton, FL
11.2015 - 01.2022
  • Responsible for managing 10+ accounts in Stakeholder Engagement, Project Managing and Customer Service Relationships
  • The most relevant challenges and outcomes: - Prepared engagement strategies for all stakeholder groups with metrics. - Established measurable standards to guide continual improvement and increased relationship engagement and retention.

AIR FREIGHT MANAGER

CARGO CIMPEX
03.2001 - 09.2015
  • Used strong relationship and communication skills to collaborate with customers and team members to deliver the best possible operational outcome
  • Project Manager for every single air freight project
  • Ex: Nokia antenna change for Latin America (2013), Partnered with PANALPINA and Danzas/DHL
  • Coordinated all air freight operations, responsible for the execution and security of the whole process
  • Reported directly to the CEO of the company
  • Increased sales by more than 30%
  • Increased Customer Multi Year relationships by 7%.

Education

Master of Arts - Organizational Leadership And Sustainability

MALMO UNIVERSITY
MALMO/SWEDEN
07.2016

Bachelor of Science - Business Administration

UNIANDES
BOGOTA
01.2001

Skills

  • Comfortable working in both Microsoft Windows and Mac OS X
  • Excellent communication skills focused on team-building and customer relations
  • Outstanding organizational, multitasking, and problem-solving abilities
  • Hospitality and Customer Service Management
  • Sustainable Development
  • Sustainable Business Models
  • Strategic Planning
  • Negotiator
  • Mastery of Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides)
  • Corel Draw Proficiency

Books

LEADING CHANGE AND SUSTAINABILITY AFTER COVID-19 (25 TIPS) https://bit.ly/LEADING-CHANGE-AND-SUSTAINABILITY-AFTER-COVID19-25TIPS

Additional Information

  • AWARDS AND HONORS , - 3rd Place International Student Malmo University (among 17.324 International Students, Selected by the Faculty as the best International Student - 2nd Place Best Pizzeria in Colombia (2019) - 1st Place Customer Service Leadership – FITAC 2013 (Airline and Cargo Companies) Recognized for outstanding Customer Service in the Air Freight Industry

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
German
Full Professional
Italian
Professional Working

Timeline

Senior Stakeholder Engagement Specialist

SHOPPER BOX
11.2015 - 01.2022

Business Owner/Founder

NAPULE PIZZERIA
08.2014 - Current

AIR FREIGHT MANAGER

CARGO CIMPEX
03.2001 - 09.2015

Master of Arts - Organizational Leadership And Sustainability

MALMO UNIVERSITY

Bachelor of Science - Business Administration

UNIANDES

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Melco J Melco Martínez Martinez