Melda Cruz
Santa Clara,CA
Summary
Driven professional with extensive experience in customer service and sales enhancement, notably at Lowe's. Excelled in roles requiring customer assistance, work ethic, and integrity, achieving significant improvements in customer satisfaction and operational efficiency. Skilled in cash handling and problem resolution, demonstrating patience and empathy, contributing to a positive shopping environment and team productivity.
Overview
10
10
years of professional experience
Work History
Cashier /Customer Service Representative
Lowes
05.2017 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Head Cashier
Lowe's
04.2015 - 04.2017
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Presentation Team Member / Pricing Specialist
Target
09.2014 - 04.2015
- Ensured accuracy of data presented by conducting thorough fact-checking and research prior to each presentation delivery.
- Contributed to revenue growth by consistently creating persuasive sales presentations that showcased product benefits.
- Streamlined presentation development process, resulting in increased efficiency and improved final outputs.
- Enhanced overall presentation quality through regular peer reviews, constructive feedback, and iterative revisions based on input from stakeholders.
Education
Bachelor of Arts - Business Mangement
University of Phoenix
Santa Clara, CA06.2011
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
Timeline
Cashier /Customer Service Representative
Lowes
05.2017 - 08.2024
Head Cashier
Lowe's
04.2015 - 04.2017
Presentation Team Member / Pricing Specialist
Target
09.2014 - 04.2015
Bachelor of Arts - Business Mangement
University of Phoenix
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