MELISSA MOYER
Cincinnati,OH
Summary
Knowledgeable Customer Service and Training Specialist successful at multi-tasking and positive customer and client relationships. Decisive and disciplined professional with personable style and thorough approach.
Overview
18
18
years of professional experience
Work History
Licensed Life and Health Insurance Agent, Team Lead, L&D Training Specialist
RDI Corporation
02.2017 - Current
- Appointed in 39 states, State Insurance Guidelines; Cold and Warm Sales (advising, recommending, and writing insurance products); Customer Service; Policy Maintenance; Retentions; Training/Mentoring new agents; Coaching and Continued Education of active agents; Schedule Maintenance; Client Liaison; General Administrative Duties.
Service Coordinator
Meijer Stores, LTD
02.2015 - 04.2017
- Facilitate schedules of front end employees, as per Union Contract Guidelines; Cash Control; Cashier; Service Desk (Refunds/Exchanges, Western Union Transactions, USPS Contract Station); Office Maintenance; General Administrative Duties.
Legal Assistant
Mark J. Tekulve, Attorney at Law
10.2006 - 09.2009
- Draft Legal Documents; Client Correspondence and Pleadings; Transcription; Investigations/Research; Client Database; Calendar Maintenance; General Administrative Duties.
Education
Life and Health Insurance -
Hondros University
Cincinnati, OH01.2018
College Preparatory, Business Education -
Randolph-Clay High School
Cuthbert, GA01.1996
Skills
- Microsoft Suite
- PowerBi
- Schedule Management
- Call Management
- Resolving customer issues
- Critical Thinking
- Internet savvy
- Conflict Resolution
- Strong communication abilities
- Sales closing
- Business Development
- Public Speaking
- Positive Attitude
- Technical Support
- Business Correspondence
- Ensuring customer satisfaction
Accomplishments
- Employee Of The Month
- Top Producer
Timeline
Licensed Life and Health Insurance Agent, Team Lead, L&D Training Specialist
RDI Corporation
02.2017 - Current
Service Coordinator
Meijer Stores, LTD
02.2015 - 04.2017
Legal Assistant
Mark J. Tekulve, Attorney at Law
10.2006 - 09.2009
Life and Health Insurance -
Hondros University
College Preparatory, Business Education -
Randolph-Clay High School
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