Meleah Watkins
Vancouver
Summary
Dynamic professional with over 10 years of experience in hospitality, many of which were spent in a healthcare setting. Passionate about people and driven to provide the best experience possible for customers and employees alike. Expertise in employee training and a proven ability to manage projects, driving sales and enhancing team performance.
Overview
11
11
years of professional experience
Work History
Lead Barista/Project Manager
Cafes-Unlimited
Vancouver
06.2019 - Current
- Soley operated cafe inside of Kaiser Permanente for 5 years, including maintaining inventory; creating promos and boosting sales; coordinating with Kaiser administration; and performing the daily duties of a barista.
- Train and oversee cafe employees
- Promoted to a combined lead barista/project manager role; continuation of the cafe lead duties while traveling to other locations within the company for assessment, organizational management, administrative tasks, and to conduct customer service training with employees.
Night Auditor/Front Desk Agent
Heathman Lodge
Vamcouver
07.2018 - 12.2019
- Conducted and prepared nightly audit reports for the hotel, including data entry and reconciliations for guest accounts.
- Performed front desk duties such as guest interactions and reservations, gift shop, airport shuttle drop-off/pick-up, cleaning and grounds maintenance
- Problem-solving was essential due to working with only one other employee and no manager or engineering on duty overnight.
Lead Server
Van Mall Retirement
Vancouver
07.2017 - 06.2019
- Trained and managed employees in the retirement home dining room
- Performed all server duties such as seating, serving, and setting/bussing tables.
- Coordinated with nursing staff and families for resident care.
Shift Manager
McDonalds
Vancouver
09.2015 - 06.2017
- Crew trainer until management position became available.
- Managed and positioned employees; directed conflict management; oversaw customer satisfaction and complaints; tracked inventory and sales; handled cash and bank drops
- Overnight management shifts included system maintenance, audit, and data entry; food safety and service; and cleaning.
Education
High School Diploma -
Homeschooling
Vancouver06-2015
Legal/Medical Admin Program
Clark County Skills Center
Vancouver 06-2015
Running Start Program
Clark College
VancouverSkills
- Inventory management
- Customer service
- Employee training
- Project management
- Sales promotions
- Conflict resolution
- Food safety compliance
- Data entry accuracy
- Problem solving
- Menu design
Timeline
Lead Barista/Project Manager
Cafes-Unlimited
06.2019 - Current
Night Auditor/Front Desk Agent
Heathman Lodge
07.2018 - 12.2019
Lead Server
Van Mall Retirement
07.2017 - 06.2019
Shift Manager
McDonalds
09.2015 - 06.2017
High School Diploma -
Homeschooling
Legal/Medical Admin Program
Clark County Skills Center
Running Start Program
Clark College