Xandra Maas
East Wenatchee,WA
Summary
Customer service and operations professional with leadership experience in high-volume environments. Focus on fostering a positive team culture, enhancing customer satisfaction, and resolving conflicts effectively. Proven skills in training, scheduling, and managing daily operations.
Overview
10
10
years of professional experience
Work History
Barista, Shift Lead, Trainer, & Shop Manager
Dutch Bros Coffee
Wenatchee, USA
05.2019 - 05.2026
- Oversaw daily store operations to ensure efficient service in high-volume, fast-paced environment.
- Led and supported team members while maintaining strong customer service standards.
- Facilitated hiring, scheduling, inventory management, and shift organization to support team effectiveness.
- Supervised daily operations and ensured smooth workflow during busy shifts.
- Trained and coached new employees on customer service, workflow efficiency, and company procedures.
- Trained new baristas on coffee preparation and customer service techniques.
- Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
- Handled cash management, opening and closing procedures, and operational problem-solving.
- Prepared and served coffee and espresso drinks, ensuring quality and consistency in every order.
- Assisted customers with menu selections and provided exceptional service.
- Resolved customer concerns professionally while maintaining a positive environment.
- Resolved customer complaints swiftly to ensure satisfaction and loyalty.
- Managed inventory levels and restocked supplies to maintain efficiency.
- Greeted guests with a pleasant smile and superior customer service.
- Built strong team culture through communication, accountability, and leadership.
- Adapted quickly to changing priorities and worked efficiently under pressure.
- Performed opening and closing tasks such as setting up equipment and cashing out registers at the end of the shift.
- Participated in team meetings with managers to discuss goals, strategies, and objectives related to operations.
House & Office Cleaner
Karen's Kleening
East Wenatchee, USA
06.2018 - 08.2018
- Collaborated with team members to ensure timely completion of residential and office cleaning tasks.
- Focused on detail while adhering to strict time constraints.
- Consistently met deadlines and upheld high standards of organization in all tasks.
Babysitter / Childcare Provider
Private Childcare Provider
Wenatchee, USA
10.2017 - 06.2018
- Delivered daily childcare for multiple children, ensuring a safe and nurturing environment.
- Coordinated schedules and responsibilities while maintaining clear communication with parents.
Warehouse Laborer
Stemilt Growers
Wenatchee, USA
06.2017 - 08.2017
- Operated production lines efficiently in fast-paced warehouse environment.
- Supported packaging and processing operations, ensuring accuracy and timely completion.
- Operated forklifts to move products throughout the warehouse.
- Sorted and organized incoming shipments for efficient storage.
- Conducted inventory counts to maintain accurate stock levels.
Front Counter Team Member
Dairy Queen
Wenatchee, USA
10.2016 - 01.2017
- Facilitated customer transactions by managing orders, processing payments, and preparing food.
- Adapted to various roles during peak hours to maintain service quality and support team.
- Provided exceptional customer service at the front counter.
- Prepared and served food items following safety standards.
- Maintained cleanliness and organization of the front counter area.
Education
Associate of Arts And Sciences - Running Start Program
Wenatchee Valley College
Wenatchee, WA01-2019
High School Diploma -
Eastmont High School
East Wenatchee, WA06-2018
Skills
- Coffee preparation
- Cash Handling & POS Systems
- Inventory Management
- Customer Service
- Shift organization
- Shift scheduling
- Conflict Resolution
- Multitasking Under Pressure
- Time Management
- Cash management
- Communication Skills
- Inventory management
Languages
- English
- Spanish
Timeline
Barista, Shift Lead, Trainer, & Shop Manager
Dutch Bros Coffee
05.2019 - 05.2026
House & Office Cleaner
Karen's Kleening
06.2018 - 08.2018
Babysitter / Childcare Provider
Private Childcare Provider
10.2017 - 06.2018
Warehouse Laborer
Stemilt Growers
06.2017 - 08.2017
Front Counter Team Member
Dairy Queen
10.2016 - 01.2017
Associate of Arts And Sciences - Running Start Program
Wenatchee Valley College
High School Diploma -
Eastmont High School