Abigail Heistand
Bremerton,WA
Summary
Enthusiastic, people-oriented shift lead/barista known for providing an upbeat, creative, and productive work environment. As well as implementing a strong work ethic, exceptional communication, and fast problem-solving skills to any team! I am always eager and quick to learn new skills to expand my experience, and that is shown thrown my work ethic in any job field.
Overview
9
9
years of professional experience
Work History
Shift Lead/Cafe Barista
Cups Espresso Cafe
Bremerton, Washington
05.2023 - Current
- Greeting and engaging with upwards of 200 customers a shift to provide exceptional customer service.
- Prepared and served coffee, espresso beverages, various pastries, quiche, and other café food.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Operating an espresso machine, POS system, convection oven, and an electric mixer.
- Assisted in inventory management and restocked supplies as needed.
- Trained new baristas on beverage preparation, machine usage, and customer service standards.
Volunteer Event Coordinator
Deeply Rooted Youth, Sylvan Way Baptist
Bremerton, Washington
01.2019 - 06.2023
- I directed and assisted a team on the plan of action for event décor, supplies, and activities.
- Assisted guests from ages 12 to 60 and up throughout the entirety of an event by providing directions with an upbeat and positive attitude, as well as answering any questions they may have.
- Provided photography for all events shot on a DSLR camera, as well as edited in Adobe Suite.
- Organized and assisted in venue arrangements, such as setup and breakdown for various events.
- Assisted in food and beverage preparation for various events.
- Provided partial janitorial services for various events.
Server
Crista Shores Senior Living
Silverdale, Washington
08.2022 - 05.2023
- Provided exceptional customer service to residents and their families.
- Working with predominantly ages 60 and up.
- Delivered food and beverages promptly to dining room tables.
- Communicated daily specials and menu items to residents effectively.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Handled resident requests and concerns with professionalism and care.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Followed health safety guidelines when preparing and serving food products.
Groundskeeper
Sylvan Way, Sylvan Way Baptist Church
Bremerton, Washington
06.2021 - 08.2022
- Maintained grounds by mowing lawns and trimming shrubs.
- Cleared debris from walkways and parking areas.
- Operated landscaping equipment for lawn care and maintenance, such as a mower, weed wacker, leaf blower, and other various tools.
- Assisted with seasonal planting and flower bed upkeep.
- Inspected facilities to identify maintenance needs and report issues.
- Collaborated with team to ensure cleanliness of outdoor spaces.
Sunday School Teacher Volunteer
Sylvan Way, Sylvan Way Baptist Church
Bremerton, Washington
01.2017 - 07.2022
- Organized activities such as games, crafts, songs, and other age-appropriate activities to engage students.
- De-escalated conflict between students, handled emergencies, and prevented accidents.
- Provided a fun, safe, and upbeat environment for children from ages 0 to 11.
- Communicated with parents about their child's progress in Sunday school classes through verbal or written communication.
- Helped plan special events throughout the year for families in the church and the surrounding community.
Social Media Coordinator
Sylvan Way Youth, Sylvan Way Baptist Church
Bremerton, Washington
09.2019 - 06.2023
- Managed social media accounts to ensure consistent engagement, as well as keeping up with informational posts.
- Shooting on a Canon Rebel T5, Nikon, GoPro Hero 4, iPhone XS Max, and iPhone 14 Pro.
- Providing all my own editing via the Adobe Suite, mainly Photoshop, but also Lightroom.
- Assisted in planning and executing online promotional events.
- Responded to comments and engaged with followers promptly.
Education
High School Diploma -
Barker Creek Community School
Bremerton, WA06-2023
Skills
- Five-plus years of customer service
- Working with all ages
- Coffee preparation
- Inventory management
- Point of sale
- Team training
- Food safety compliance
- Proficient with a DSLR camera
- Proficient in Adobe Suite
- Professional and exceptional phone etiquette
- Event planning
- Time management
- Leadership skills
- Relationship building
- Attention to detail
- Conflict resolution
- Communication skills
- Catering for various events
Timeline
Shift Lead/Cafe Barista
Cups Espresso Cafe
05.2023 - Current
Server
Crista Shores Senior Living
08.2022 - 05.2023
Groundskeeper
Sylvan Way, Sylvan Way Baptist Church
06.2021 - 08.2022
Social Media Coordinator
Sylvan Way Youth, Sylvan Way Baptist Church
09.2019 - 06.2023
Volunteer Event Coordinator
Deeply Rooted Youth, Sylvan Way Baptist
01.2019 - 06.2023
Sunday School Teacher Volunteer
Sylvan Way, Sylvan Way Baptist Church
01.2017 - 07.2022
High School Diploma -
Barker Creek Community School