Adreana Heffner

Prescott,AZ

Summary

I am a friendly and approachable individual with a strong work ethic and a deep passion for creating outstanding experiences for team members. I am dedicated to fostering a welcoming environment while consistently improving operational efficiency.

Overview

years of professional experience

Work History

Barista and Cafe Shift Lead/ Training Coordinator

The Moon Cafe / The Launch Pad

02.2023 - 12.2025

Worked with café management to plan and implement promotional strategies for café products.
Managed inventory levels, ensuring timely restocking of supplies and ingredients.
Improved product quality by training staff on brewing techniques, equipment maintenance, and presentation.
Maintained food safety by strictly following company policies and local health rules.
Ensured smooth shift changes with effective communication and thorough handover procedures.
managed catering and off-site events.
Increased team morale by recognizing great performance, giving constructive feedback, and promoting open communication.
Worked with other youth leaders to expand our programs and attract new participants.
Trained and mentored 3 cohorts to fulfill various roles

Barista- Kitchen Staff

The Edison Market

06.2025 - 11.2025

Multitasking in a fast-paced environment
Attention to detail (drink orders, presentation)
Communication with team and customers
Time management
Friendly and positive attitude
Patience and conflict resolution
POS (Point of Sale) system operation
Food safety and hygiene practices
Inventory management and restocking
Cleaning and maintenance of coffee equipment
Basic food prep
Preparing espresso based drinks
(Business closed 11/15/2025)

Barista

Theodores Fine Foods

01.2026 - 07.2026

Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
Prepared a variety of coffee beverages following standard recipes and maintaining consistency.
Operated espresso machines and grinders, ensuring optimal performance and quality output.
Trained new staff on beverage preparation techniques and customer interaction protocols.
Maintained a clean and organized workspace for optimal productivity and safety.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

Education

High School Diploma -

GENESIS ONLINE ACADAMY

Phoenix, AZ

11-2026

Skills

Customer Service:
Cleanliness and Organization:
Health and Safety Compliance
Staff Training and Development
Handcrafted Drink
Cash handling

Safe food handling
Reliability and Responsibility
Problem-Solving Skills
Multitasking Abilities
Leadership experience
Employee performance management

Languages

English

Full Professional

Spanish

Limited Working

Timeline