Abigail Heistand

• Providing exceptional customer service and problem solving skills for upwards of 300+ customers a day.
• Managing and training a team through high pressure peak and slow periods.
• Maintaining our employers expectations by ensuring smooth service during high-demand periods.
• Taking inventory of entire establishment to budget and place the weekly food service order.
• Preparing deposits, calculating tips, and managing Labor for the team.
• Creating and following pastry recipes to ensure continuous stocking of the cafe.
• Operating an espresso machine, POS system, convection oven, electric mixer, amongst other appliances.
• Assisted in inventory management and restocking supplies as needed.
• Providing Culinary Photography for multiple platforms within Harris Management Services.

• Managing multiple social media accounts for a local youth group while planning and setting up/taking down events.
• Created and uploaded various creative, interactive, informative, and consistent posts to ensure engagement from the followers.
• Directed and assisted a team on the plan of action for event decor, supplies, and activities.
• Provided event photography by captured high quality images at various Youth Group Holiday events, group outings, and sleep away camps. While ensuring optimal lighting and composition.
• Communicated with a team to strategize and plan each weeks posting and event schedule.
• Engaged with followers by responding to messages, comments, and emails.
• Created flyers, banners, posts and edited photos using, Microsoft Word, Microsoft Powerpoint, Adobe Light Room, Adobe Photoshop, and Canva.

• Provided exceptional customer service to residents and their families.
• Working with predominantly ages 60 and up.
• Operated hand held POS system to input orders.
• Delivered food and beverages promptly to dining room tables.
• Communicated daily specials and menu items to residents effectively.
• Collaborated with kitchen staff to ensure timely meal preparation.
• Handled resident requests and concerns with professionalism and care.
• Performed opening and closing duties such as setting up the dining area, restocking supplies, and janitorial tasks.
• Followed health safety guidelines when preparing and serving food products.

• Maintained grounds by mowing lawns, trimming shrubs, and cleared debris from walkways and parking areas.
• Operated landscaping equipment such as; Hand push lawn bower, Weed wacker, Leaf blower, Hedge trimmer, and other various tools.
• Assisted with seasonal flower bed and plant upkeep, such as watering and pruning
• Inspected facilities to identify maintenance needs and report issues.
• Collaborated with team to ensure cleanliness of outdoor spaces.

• Assisted along side the head Sunday school teacher with lesson plans, arranging games, setting up worship time, and preparing snack time.
• De-escalated conflict between students, handled first aid emergencies, and prevented accidents.
• Provided a fun, safe, and upbeat environment for newborns to ages twelve.
• Communicated with parents to give feedback about their child's behavior in the Sunday school classes through verbal or written communication.
• Assisted in planning specialty/holiday events throughout the year for families in the church as well as the surrounding community.