Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
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Jai Jose Guardado

Jai Jose Guardado

FederalWay ,WA,United States

Summary

Dynamic and results-driven professional with leadership experience at Marlene's Market & Deli. Expert in espresso machine operation and up-selling techniques, I excel in building relationships and solving problems under pressure. Recognized for enhancing team efficiency and fostering a loyal customer base through personalized service and effective training.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Deli Shift Lead\Barista

Marlen'sMarket&Deli
05.2023 - 07.2025
  • Maintained safe working environment by adhering to food safety guidelines and promptly addressing hazards.
  • Developed strong rapport with customers through personalized service and tailored recommendations.
  • Collaborated with store management to align deli goals with overall business objectives.
  • Trained new employees on proper deli procedures, ensuring consistent quality across team.
  • Handled high-pressure situations by swiftly identifying problems and implementing effective solutions.
  • Provided leadership during chaotic events, ensuring staff remained organized and tasks completed timely.
  • Proactively addressed staffing shortages, customer concerns, and inventory discrepancies to uphold service standards.

Barista

Bigfoot Java
01.2023 - 05.2023
  • I Learned to make lattes, americano's, and cappuccinos on my first day I was beyond excited to make my favorite drink a vanilla latte with oat milk.
  • My duties were refilling the coffee grinder, keeping my work area clean when possible, having whipped cream always ready for orders, filling out shift reports and attaching the proper paperwork like credit card tip receipts, doing an inventory checklist of coffee beans, and Red Bulls.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Cook & Cashier

Pizza Hut
09.2017 - 01.2019
  • Refilled produce and prepared premade pizzas for night shift operations.
  • Proofed pizza dough and counted inventory to ensure sufficient supplies.
  • Developed prep lists for following day to enhance efficiency.
  • Managed phone orders and demonstrated strong multitasking abilities.
  • Checked food quality, tracked inventory, and rotated stock for freshness.
  • Gained praise from management and coworkers, leading to a promotion opportunity.
  • Cultivated strong relationships with team members, enhancing workplace camaraderie.

Education

Some College (No Degree) -

Renton Technical College
Renton, WA
05-2019

High School -

Federal Way High School
Federal Way, WA
01.2016

Skills

  • Up-selling techniques
  • Espresso machine operation
  • Creative adaptability
  • Leadership skills
  • Self-composure
  • Coffee preparation
  • Analytical and detail orientation
  • Problem solving
  • Relationship building
  • Task delegation

Affiliations

  • Running
  • Hiking
  • Cafe Hopping

Accomplishments

  • Received Multiple Management Thank You Cards for Outstanding Leadership and Team Performance
  • Volunteered for Extra Shifts During Peak Seasons to Support Team Needs
  • Mentored 3 New Hires, All of Whom Exceeded Performance Expectations

Certification

Food Handlers Card

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Deli Shift Lead\Barista

Marlen'sMarket&Deli
05.2023 - 07.2025

Barista

Bigfoot Java
01.2023 - 05.2023

Cook & Cashier

Pizza Hut
09.2017 - 01.2019

Some College (No Degree) -

Renton Technical College

High School -

Federal Way High School

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