(Jai) Jose Guardado
FederalWay ,WA,United States
Summary
Experienced barista and deli shift lead skilled in maintaining smooth operations in challenging situations. Demonstrated expertise in food preparation, customer service, and upholding high standards of quality and cleanliness. Excels in fast-paced environments, adeptly managing multiple tasks to ensure customer satisfaction. A natural problem-solver, skilled at transforming chaos into order and turning challenges into opportunities, while consistently delivering exceptional coffee and sandwiches to all customers.
Overview
8
8
years of professional experience
Work History
Deli Shift Lead\Barista
Marlen'sMarket&Deli
05.2023 - 03.2025
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Collaborated with store management to align deli goals with overall business objectives.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Effectively handled high pressure situations by quickly identifying problems and implementing solutions to keep operations running smoothly during busy or chaotic periods.
- Provided leadership and guidance during chaotic situations, ensuring staff remained organized and tasks were completed in a timely manner.
- Proactively addressed issues such as staffing shortages, customer concerns, and inventory discrepancies to uphold service standards and business continuity.
Barista
Bigfoot Java
01.2023 - 05.2023
- I Learned to make lattes, americano's, and cappuccinos on my first day I was beyond excited to make my favorite drink a vanilla latte with oat milk.
- My duties were refilling the coffee grinder, keeping my work area clean when possible, having whipped cream always ready for orders, filling out shift reports and attaching the proper paperwork like credit card tip receipts, doing an inventory checklist of coffee beans, and Red Bulls.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Cook & Cashier
Pizza Hut
09.2017 - 01.2019
- At Pizza Hut I was the morning cook where I would come in at 8:00am and begin with my responsibilities that consisted of refilling our produce, making premade pizzas for the night shift, proofing pizza dough, counting inventory, making prep list for the following day & answering phone orders.
- I enjoyed my time at Pizza Hut I was able to meet & make some amazing friendships
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- I would like to add that I was able to grow and Learn many different skills allowing me to achieve and gain praise by my manager and co workers leading me to be offered a Manager Position.
Education
Technical College -
01.2019
High School -
01.2016
Skills
- Analytical & Detail Oriented
- Coffee Making
- Self Composure
- Leadership
- Adaptive and creative
- Espresso machine operation
- Up-selling
- Product displays
Languages
English
Bilingual or Proficient (C2)
Spanish
Native or Bilingual
Timeline
Deli Shift Lead\Barista - Marlen'sMarket&Deli
05.2023 - 03.2025
Barista - Bigfoot Java
01.2023 - 05.2023
Cook & Cashier - Pizza Hut
09.2017 - 01.2019
Renton Technical College - Technical College,
Federal Way High School - High School,
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