Melecia Willock
Roosevelt,NY
Summary
A self-motivated and dynamic customer service and retail sales professional, offering a combination of diverse professional experience as well as strong interpersonal skills. Demonstrated success in interacting with clients in different setups, and utilizing creativity, leadership and teamwork. Seeking for a position in a stable organization where I can collaborate with others efficiently and effectively while gaining invaluable leadership experience.
Overview
14
14
years of professional experience
Work History
Healthcare Recruiter Lead
Maxim Health Services
12.2021 - Current
- Reduced time-to-fill rates by proactively building a pipeline of qualified candidates for critical healthcare roles.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Developed and maintained a robust candidate database for future job openings, reducing lead time in filling positions.
- Managed candidates schedules
- Collaborated with service coordinators from various facilities and insurance to obtain referrals aimed at business growth
- Trained and supervised new recruits.
- Facilitated meetings to discuss, implement, and enhance departmental initiatives.
- Sold company to various school districts to facilitate business expansion.
- Maintained relationships with families and candidates to support business
Branch Ambassador
Capital One
02.2019 - Current
- Doing both teller and banker work which includes processing withdrawals and deposits
- Opening and maintaining client accounts including estate accounts
- Helping customers set up online banking as well as applying for bank accounts
- Processing domestic and international wires
- In charge of the branch combo and key log
- Doing the monthly branch operational assessment to ensure that the branch run smoothly
- Reducing customer financial anxiety by helping to determine both personal and business financial needs
- Ensuring all audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations
Manager (Key Holder)
Alex and Ani
05.2017 - 02.2019
- Maintaining optimal store staffing needs and schedules talent to maximize productivity
- Ensuring proper floor coverage and floor management to maximize store volume
- Upholding the Alex And Ani culture and creating an environment that is committed to exceeding client's expectations with the highest level of client service at all times
- Executing events per company directives to grow the client base and build loyalty
- Ensuring efficient planning, coordination, follow-through and completion of tasks, which contribute to the achievement of the store and company goals
- Adjusting plans, directions, schedules when necessary and acts with a sense of urgency to meet changing priorities, store needs and the demands of the business
- Communicating client feedback, business trends and recommendations to the appropriate parties
- Ensuring the maintenance of a neat, clean and organized store and stockroom
- Effectively promoting all Brand initiatives, building client database, gift cards and achieving all personal goals
- Ensuring the store maintains visual presentation standards and making sure the store is replenished at all times and providing options for sell-through
- Establishing and ensuring compliance with the Retail Operations Manual and Associate Handbook
- Partnering with Store Manager to ensure protection of all company assets, controlling internal and external loss while achieving stores shrink goals
- Ensuring the appropriate execution of merchandise handling procedures
Sales Associate
Nordstrom
06.2014 - 05.2017
- Maintaining friendly and professional customer interactions
- Worked as a team member performing cashier duties, product assistance and cleaning
- Setting and achieving sales goals
- Providing honest and confident feedback to customers about style and fit, which includes making personal recommendations
- Seeking fashion and product knowledge to build my expertise as well as to remain relevant and trend-savvy
- Working with the team to ensure products are restocked and properly displayed
Sales and Service Associate
The Bloomingdale’s Outlet
10.2013 - 06.2014
- Processing a large number of transactions each day in a timely manner
- Answering customer questions and complaints, in-person and via phone
- Helping customers pick products that best fit their personal needs
- Consulting with customers on the latest styles and trends
- Keeping the sales floor neat while maintaining orderly product displays
- Building customer confidence by listening to their concerns and giving appropriate feedback
Customer Service Associate
JC Penney
09.2011 - 10.2013
- Providing customer service via phone calls and other media sources to respond to customer inquiries concerning merchandise or sales orders
- Communicating with customers regarding availability, method of payment and shipping costs of merchandise
- Executing pricing and signing
- Replenishing and restocking the store while maintaining customer-friendly product presentation
- Receiving and unloading merchandise from trucks
- Maintaining cleanliness of stockroom and sales floor
Education
High School Diploma -
Roosevelt High School
Roosevelt, NY06.2011
Skills
- Interpersonal communication skills
- Ability to work independently
- Team player
- Time management skills
- People skills
- Customer service skills
- Positive personality
- Proficient in MS Office
- Basic computer skills
Timeline
Healthcare Recruiter Lead
Maxim Health Services
12.2021 - Current
Branch Ambassador
Capital One
02.2019 - Current
Manager (Key Holder)
Alex and Ani
05.2017 - 02.2019
Sales Associate
Nordstrom
06.2014 - 05.2017
Sales and Service Associate
The Bloomingdale’s Outlet
10.2013 - 06.2014
Customer Service Associate
JC Penney
09.2011 - 10.2013
High School Diploma -
Roosevelt High School
Similar Profiles
Eugina HolguinEugina Holguin
Home Health Care Provider at Maxim Health ServicesHome Health Care Provider at Maxim Health Services
Claunice InesClaunice Ines
LPN, Private Duty at Maxim Health ServicesLPN, Private Duty at Maxim Health Services
May Christine PoggenseeMay Christine Poggensee
Home Health LVN at Maxim Health ServicesHome Health LVN at Maxim Health Services