Melecia Willock
Roosevelt,NY
Summary
A self-motivated and dynamic customer service and retail sales professional, offering a combination of diverse professional experience as well as strong interpersonal skills. Demonstrated success in interacting with clients in different setups, and utilizing creativity, leadership and teamwork. Seeking for a position in a stable organization where I can collaborate with others efficiently and effectively while gaining invaluable leadership experience.
Overview
14
14
years of professional experience
Work History
Healthcare Recruiter Lead
Maxim Health Services
12.2021 - Current
- Reduced time-to-fill rates by proactively building a pipeline of qualified candidates for critical healthcare roles.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Developed and maintained a robust candidate database for future job openings, reducing lead time in filling positions.
- Managed candidates schedules
- Collaborated with service coordinators from various facilities and insurance to obtain referrals aimed at business growth
- Trained and supervised new recruits.
- Facilitated meetings to discuss, implement, and enhance departmental initiatives.
- Sold company to various school districts to facilitate business expansion.
- Maintained relationships with families and candidates to support business
Branch Ambassador
Capital One
02.2019 - Current
- Doing both teller and banker work which includes processing withdrawals and deposits
- Opening and maintaining client accounts including estate accounts
- Helping customers set up online banking as well as applying for bank accounts
- Processing domestic and international wires
- In charge of the branch combo and key log
- Doing the monthly branch operational assessment to ensure that the branch run smoothly
- Reducing customer financial anxiety by helping to determine both personal and business financial needs
- Ensuring all audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations
Manager (Key Holder)
Alex and Ani
05.2017 - 02.2019
- Maintaining optimal store staffing needs and schedules talent to maximize productivity
- Ensuring proper floor coverage and floor management to maximize store volume
- Upholding the Alex And Ani culture and creating an environment that is committed to exceeding client's expectations with the highest level of client service at all times
- Executing events per company directives to grow the client base and build loyalty
- Ensuring efficient planning, coordination, follow-through and completion of tasks, which contribute to the achievement of the store and company goals
- Adjusting plans, directions, schedules when necessary and acts with a sense of urgency to meet changing priorities, store needs and the demands of the business
- Communicating client feedback, business trends and recommendations to the appropriate parties
- Ensuring the maintenance of a neat, clean and organized store and stockroom
- Effectively promoting all Brand initiatives, building client database, gift cards and achieving all personal goals
- Ensuring the store maintains visual presentation standards and making sure the store is replenished at all times and providing options for sell-through
- Establishing and ensuring compliance with the Retail Operations Manual and Associate Handbook
- Partnering with Store Manager to ensure protection of all company assets, controlling internal and external loss while achieving stores shrink goals
- Ensuring the appropriate execution of merchandise handling procedures
Sales Associate
Nordstrom
06.2014 - 05.2017
- Maintaining friendly and professional customer interactions
- Worked as a team member performing cashier duties, product assistance and cleaning
- Setting and achieving sales goals
- Providing honest and confident feedback to customers about style and fit, which includes making personal recommendations
- Seeking fashion and product knowledge to build my expertise as well as to remain relevant and trend-savvy
- Working with the team to ensure products are restocked and properly displayed
Sales and Service Associate
The Bloomingdale’s Outlet
10.2013 - 06.2014
- Processing a large number of transactions each day in a timely manner
- Answering customer questions and complaints, in-person and via phone
- Helping customers pick products that best fit their personal needs
- Consulting with customers on the latest styles and trends
- Keeping the sales floor neat while maintaining orderly product displays
- Building customer confidence by listening to their concerns and giving appropriate feedback
Customer Service Associate
JC Penney
09.2011 - 10.2013
- Providing customer service via phone calls and other media sources to respond to customer inquiries concerning merchandise or sales orders
- Communicating with customers regarding availability, method of payment and shipping costs of merchandise
- Executing pricing and signing
- Replenishing and restocking the store while maintaining customer-friendly product presentation
- Receiving and unloading merchandise from trucks
- Maintaining cleanliness of stockroom and sales floor
Education
High School Diploma -
Roosevelt High School
Roosevelt, NY06.2011
Skills
- Interpersonal communication skills
- Ability to work independently
- Team player
- Time management skills
- People skills
- Customer service skills
- Positive personality
- Proficient in MS Office
- Basic computer skills
Timeline
Healthcare Recruiter Lead
Maxim Health Services
12.2021 - Current
Branch Ambassador
Capital One
02.2019 - Current
Manager (Key Holder)
Alex and Ani
05.2017 - 02.2019
Sales Associate
Nordstrom
06.2014 - 05.2017
Sales and Service Associate
The Bloomingdale’s Outlet
10.2013 - 06.2014
Customer Service Associate
JC Penney
09.2011 - 10.2013
High School Diploma -
Roosevelt High School
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