Meleeleni Angilau
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Senior Client Support Specialist
Willis Towers Watson
12.2013 - Current
- Enhanced client satisfaction by promptly addressing and resolving support issues.
- Streamlined support processes for increased efficiency and reduced resolution times.
- Developed comprehensive training materials for new hires, improving onboarding success rates.
- Served as the primary point of contact for high-value clients, ensuring their needs were met and expectations exceeded.
Supervisor
Burlington Stores, Inc.
02.2023 - 11.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Achieved results by working with staff to meet established targets.
Store Manager
Family Dollar Stores Inc
01.2010 - 10.2013
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Associate of Science - Sociology
Bryman Technical College
Salt Lake City06.1994
High School Diploma -
Kearns High School
Kearns, UT06.1992
Skills
- Upselling Techniques
- Multitasking
- Data Analysis
- Cross-functional Collaboration
- Remote Support
- Time Management
- Excellent Communication
- Client Relationship Building
- Training and Development
Timeline
Supervisor
Burlington Stores, Inc.
02.2023 - 11.2023
Senior Client Support Specialist
Willis Towers Watson
12.2013 - Current
Store Manager
Family Dollar Stores Inc
01.2010 - 10.2013
Associate of Science - Sociology
Bryman Technical College
High School Diploma -
Kearns High School
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