Meleena Cruz
Audubon,NJ
Summary
Encouraging Leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
BootBarn
07.2023 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Analyzed inventory data to identify and address stock discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Program Coordinator
Brown-Forman/Hive Swarm
07.2022 - 07.2023
- Collaborated with Sales Reps and Merchandisers to achieve company KPI's
- Designed program implementation and maintenance plan leading to 18% increase in activations in both On-Premise and Off-Premise accounts.
- Support and execute frequent Brand Driven special events and promotions throughout NJ.
- Encouraged collaboration between budget management teams and executive leadership to develop financial plans to support company strategic initiatives.
- Recruited, hired and directed over 30 well-qualified candidates to maximize account satisfaction and eliminate project lags.
- Assembled synopses of each activation to revise and strengthen ongoing programs in both the and On-premise and Off-premise accounts.
- Managed over fifty staff members and processed payroll.
- Created and delivered trainings to educate staff on programming and provide necessary skills to increase productively.
Beauty Manager
Victoria Secret PINK
11.2021 - 07.2022
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Ranked among top sales performers, averaging over $700,000 in sales annually.
- Performed forecasting to identify necessary changes for supply chain business.
- Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
- Mapped and executed Floorsets.
Pink Manager
Victoria's Secret PINK
10.2020 - 11.2021
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Ranked among top sales performers, averaging over $700,000 in sales annually.
- Performed forecasting to identify necessary changes for supply chain business.
- Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
- Mapped and executed Floorsets
Sales Associate
Victoria's Secret PINK
10.2017 - 11.2020
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Education
Bachelor of Arts - Communications
La Salle University
Philadelphia, PA05.2020
Skills
- Expense Tracking
- Product Knowledge
- Presentation Skills
- Event Coverage Planning
- Staff Development
- Hiring and Recruitment Knowledge
- Account Relations
- Verbal and Written Communication
- Skilled Multi-Tasker
- Problem Solving Skills
- Payroll Administration
- Time Management
- Sales Porcesses
- Merchandising Proficiency
- Google Drive
- Powerpoint Presentations
- Microsoft Office
Timeline
Assistant Store Manager
BootBarn
07.2023 - Current
Program Coordinator
Brown-Forman/Hive Swarm
07.2022 - 07.2023
Beauty Manager
Victoria Secret PINK
11.2021 - 07.2022
Pink Manager
Victoria's Secret PINK
10.2020 - 11.2021
Sales Associate
Victoria's Secret PINK
10.2017 - 11.2020
Bachelor of Arts - Communications
La Salle University