Melena Estrada
Mishawaka,US
Summary
Motivated and compassionate college student pursuing a degree in healthcare, eager to gain hands-on experience in the field. Excellent communication, organizational, and problem-solving skills. Passionate about making a meaningful impact on patient well-being and community health.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Journeys Autism Center
Mishawaka, IN
06.2025 - Current
- Implemented individualized treatment plans to improve client behavioral outcomes.
- Conducted data collection and analysis to track progress and inform interventions.
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients.
- Trained and mentored new staff on behavior intervention strategies and best practices.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
Youth Development Professional
Boys and Girls Clubs of St. Joseph County
South Bend, IN
03.2023 - 06.2025
- Supported emotional needs.
- Implemented safety protocols.
- Implemented personalized behavior management strategies.
- Communicated effectively with staff and parents.
- Promoted teamwork and sharing.
- Helped maintain hygiene and sanitation standards.
- Developed trusting relationships with children and families.
- Created specialized learning plans.
Sales Associate
Old Navy
Mishawaka, IN
02.2021 - 05.2025
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained knowledge of current promotions and sales to inform customer choices.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Trained new associates on store policies and customer service best practices.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Organized merchandise displays to align with marketing initiatives and attract customer attention.
- Monitored stock levels regularly, communicating needs to management for timely replenishment.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma - Radiology
Ivy Tech Community College
South Bend, INHigh School Diploma -
Mishawaka High School
Mishawaka, IN06.2023
Skills
- Client-Focused Time and Task Prioritization
- High Empathy in Customer Interaction
- Adaptable to Frequent Policy/Procedure Changes
- Time management in high-volume environments
- Conflict resolution
- Teamwork with other caregivers and staff
Accomplishments
National Honors Society
Certification
Registered Behavior Technician Certification
Timeline
Registered Behavior Technician
Journeys Autism Center
06.2025 - Current
Youth Development Professional
Boys and Girls Clubs of St. Joseph County
03.2023 - 06.2025
Sales Associate
Old Navy
02.2021 - 05.2025
High School Diploma - Radiology
Ivy Tech Community College
High School Diploma -
Mishawaka High School