MELENA FLORES
Madeira
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create a welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring a positive dining experience for all patrons.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Server
Smokey Bones Bar & Fire Grill
West Chester, OH
09.2025 - 03.2026
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed timely order processing and accurate delivery of food and beverages.
- Collaborated with kitchen staff to ensure prompt meal preparation and presentation.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Assisted in training new staff on menu items and service standards.
- Handled cash transactions accurately, maintaining accountability during shifts.
- Adapted to fast-paced environment, efficiently managing multiple tables simultaneously.
- Resolved customer complaints proactively, fostering positive relationships with guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Customer Service/Sales Representative
Milford, OH
01.2024 - 01.2025
- Assisted customers with product inquiries and service requests to enhance resolution speed.
- Assisted customers with product inquiries and service requests.
- Processed customer orders using company-specific software systems.
- Collaborated with team members to implement strategies that increased customer satisfaction.
- Maintained accurate records of customer interactions and transactions to support service quality.
Kennel Attendant/Receptionist
Suite Paws Pet Resort And Spa
Milford, OH
06.2024 - 11.2024
- Cleaned and maintained dog/cat kennels to ensure safe and hygienic environment
- Monitored pet health and behavior.
- Greeted clients upon arrival at the facility and provided tours.
- Recorded detailed information on each animal and their behaviors to support health assessments and care plans.
- Provided grooming services as requested.
- Sorted and arranged supplies for easy access. and maintained inventory for operations.
Education
High School -
Madeira High School
Madeira, OH05-2024
Skills
- Order Coordination
- Guest Relations
- Hospitality service expertise
- Cash handling
- Teamwork
- Time Management
- Effective Communication
- Cash management
- Leadership
- Critical Thinking
- Personal Presentation
- Service Excellence
- Menu Knowledge
- Public Relations
LANGUAGES
English
Spanish (basic)
Timeline
Server
Smokey Bones Bar & Fire Grill
09.2025 - 03.2026
Kennel Attendant/Receptionist
Suite Paws Pet Resort And Spa
06.2024 - 11.2024
Customer Service/Sales Representative
01.2024 - 01.2025
High School -
Madeira High School