Hi, I’m
Melena Kopf
Pittsford,NY
Summary
Motivated Service Worker with over 5 years of experience. Has exceptional social skills, communication abilities and customer service background. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
7
years of professional experience
Work History
Village Bakery & Café, Pittsford, NY
Barista
2021.09 - Current (3 years)
Job overview
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Complied with standards for merchandising, stocking and storing product.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
- Created original artwork for specials board display daily.
Ebner Camps, Barkhamsted, CT
Senior Counselor
2021.06 - 2021.08 (2 months)
Job overview
- Worked with children of varying age, interest, skill and developmental levels.
- Led groups of 8-11 children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health.
- Followed established emergency procedures to enable best possible resolution of incidents.
- Kept accurate records on participants' activity attendance, disciplinary actions and medication usage to improve camper documentation.
- Provided clear instruction to activity and program participants to deliver fun and safety.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
Subway, Granby, United States
Sandwich Artist
2017.07 - 2020.07 (3 years)
Job overview
- Operated as full-service food provider by taking orders, preparing meals and collecting payments.
- Was in charge of keeping inventory and placing the food orders for the week
- Counting the cash register at the end of the night and making sure the proper amounts were in there.
- Greeted guests, promoted specials and took orders.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Endorsed products by making recommendations and promoting specials.
Nutmeg's Dance And Theatre Company, Southwick, MA
Assistant Dance Teacher
2015.09 - 2019.05 (3 years & 8 months)
Job overview
- Explained and demonstrated techniques and methods of regulating movements of body to musical or rhythmic accompaniment, teaching correct dance techniques.
- Taught ballet, hip hop, and theatre dance classes for students aged 4-13 years old
- Planned and oversaw group, couples and individual dance performances.
- Coached individual students on by-appointment basis with personalized dance teaching and support.
- Used age-appropriate vocabulary and music to teach class, keeping positive, enthusiastic attitude.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Performed alongside the students during the end of year recital
Education
Nazareth College of Rochester , Rochester, NY
Bachelor of Arts from Theatre Arts
06.2023
University Overview
- Dean's List Fall and Spring of 2020
- Dean's List Fall and Spring of 2021
- Nazareth Trustee Scholarship Recipient
- Nazareth Theatre Arts Scholarship Recipient
Granby Memorial High School , Granby, CT
High School Diploma
06.2019
University Overview
- Honor Roll during Freshman, Junior, and Senior year
- Spanish Honors Society Member
- Drama Club Member
- Chamber Choir Member
- Awarded High Achieving Music Student Award
Skills
- Time Management
- Scheduling and Planning
- Positive Engagement
- Group Supervision
- Positive Reinforcement
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Group and Individual Instruction
- First Aid Certified
- CPR Certified
Timeline
Barista
Village Bakery & Café
2021.09 - Current (3 years)
Senior Counselor
Ebner Camps
2021.06 - 2021.08 (2 months)
Sandwich Artist
Subway
2017.07 - 2020.07 (3 years)
Assistant Dance Teacher
Nutmeg's Dance And Theatre Company
2015.09 - 2019.05 (3 years & 8 months)
Nazareth College of Rochester
Bachelor of Arts from Theatre Arts
Granby Memorial High School
High School Diploma
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