Mele Omar Ferreira

• Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
• Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
• Enhanced participant enjoyment by creating and implementing diverse recreational activities.

Helped open the brand new hotel hired as the first porter/valet attendant. helped create SOPs and worked closely with managers giving them feedback and suggestions to better the hotel before and after opening.

• Valet parked vehicles on major event days as our hotel is connected to the Adelaide Oval Stadium. Helped move 50+ cars to designated locations and bring back to guests in a timely matter.
• Created an excel system to keep track of cars, our hotel van and local restaurants for all porters to report to.
• Helped train new employees introducing them to the hotels values and current SOPs.
• Escorted guests to and from rooms assisting them with their baggage. I would also explain features of room to make guest feel as comfortable and welcome as possible.
• Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.

• Greeted and collected tickets of patrons at events.
• Directed ticket holders to seats and facility locations.
• Greeted customers with smile and provided friendly, knowledgeable service.

Supervised a recreation program during summer and after school where kids 5-12 would come while there parents are at work.

• Participated in bi-weekly site meetings and contributed to the weekly planning of program activities.
• Ensure the safety of program participants by enforcing discipline and behavior policies.
• Maintain appropriate communication with school personnel, participants' parents or guardians and recreation staff.
• Organized field trips and show cases/events.

• Planned activities for children such as crafts, games and sports.
• Provided clear instruction to activity and program participants to deliver fun and safety.
• Worked with my team to ensure activities went smoothly, assisted them if needed.