Summary
Overview
Work History
Education
Skills
Certification
Community Service
References
Extracurricular Activities
Timeline
Generic

Meles Tefera

Philadelphia,PA

Summary

A highly motivated organized a competent individual that possesses intangible skills such as communication, leadership, resourcefulness, and analysis with the constant desire to do better, seeks a position within a Private/Public school industry that will provide a chance to challenge my skills and strengthen my knowledge, while offering the opportunity for growth and career advancement.

Overview

20
20
years of professional experience
1
1
Certification

Work History

General Manager

Dnata
Philadelphia, PA
11.2024 - Current
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Managed all aspects of daily business operations, including budgeting, staffing, scheduling, inventory control, and customer service.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Trained employees on duties, policies and procedures.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Guided management and supervisory staff to promote smooth operations.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.

Customer Service Manager

Dnata
Philadelphia, PA
03.2022 - 10.2024
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Coordinated between various departments to resolve complex problems that require multiple steps, or involve multiple teams.

Behavior Technician

Spin Inc
Philadelphia, PA
09.2021 - 04.2022
  • Developed individualized treatment plans for each client that included goals and objectives.
  • Developed activity plans and instructional materials to assist with treatment.
  • Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
  • Aided patients in performing activities of daily living.
  • Completed daily client rounds and tracked client movements.
  • Engaged in professional development activities to stay abreast of current trends in the field of Applied Behavior Analysis.
  • Assisted patients improve social relationships and engagement.
  • Participated in continuing education and in-service training to advance skills.
  • Collaborated with families to provide support strategies for home-based interventions.
  • Attended workshops and seminars related to Autism Spectrum Disorder and ABA best practices.
  • Facilitated group therapy sessions focused on teaching appropriate behavior modification techniques.
  • Facilitated social interactions between peers by providing verbal prompts or physical guidance when necessary.
  • Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
  • Exercised confidentiality and discretion to maintain HIPAA requirements.
  • Implemented evidence-based practices such as discrete trial teaching and natural environment teaching.
  • Conducted functional assessments, collected data, and implemented behavior plans based on assessments.

CCT Bus Operator

FIRST GROUP
Philadelphia, PA
08.2019 - 08.2021
  • Transport dialysis patients.
  • Transport special needs students to and from school.
  • Provide good customer service.

Reporting analyst

American Luxury limos, Inc
Philadelphia
05.2011 - 01.2018
  • Prepares/reviews quarterly, semiannual, and annual reports in comparison with industry wide regional and national trends and produces analysis summary report
  • In charge of preparing monthly, quarterly, and annual performance reports and related variance explanations; and make comparative analysis
  • Conducted analysis of operating expense and revenue by function and by account on monthly basis and explanation of the major variances
  • Maintain dispatching and reservations through access database
  • Assisted senior managements with tools for forecasting, budgeting based on trending analysis and estimating seasonal changes.

Job Coach

Elwyn Davison School
West Chester, PA
01.2014 - 01.2016
  • Take students to job sites
  • Teach students good work ethics
  • Provide working system based on students need
  • Create social activities for outside environment
  • Evaluate students' performance.

Instructional Assistant

Staffing Plus: (Elwyn, West Chester connection)
West Chester, PA
10.2012 - 01.2013
  • Instructed grade level student with learning disorder such as Autism
  • One to one teaching of newly assigned tasks
  • Classroom aide for outside course
  • Provide mental and social activities for stimulation of student
  • Assist teacher in any area needed within assign student
  • Prepare new tasks for all subjects.

One to One assistant

Wordsworth Academy
Fort Washington, PA
08.2011 - 05.2012
  • One to one teaching
  • Classroom aide for outside courses
  • Provide mental and social activities for stimulation of student
  • Assist teacher in any area needed
  • Used Applied Behavioral Analysis (ABA).

Counseling intern

Community Service Foundation
Pipersville, PA
01.2011 - 04.2011
  • Counsel students on issues in the school and at home, especially in crisis situations
  • Directly supervise students throughout the day, and mediate interpersonal discrepancies
  • Facilitate group therapy sessions on varies subject related to student's life.

Counsel children

Philadelphia Youth Work
Philadelphia, PA
06.2005 - 08.2005
  • Mentor children with issues at home
  • Supervise children during trips.

Passenger Services Manager

Dnata/GSI
Philadelphia
01.2018
  • Coordinate with passengers service employees to assist and maintain manpower and operational needs
  • Establish effective communication between airlines and Dnata
  • Resolve employee issues
  • Coordinate and schedules the activities of various training of new and current employees.

Education

B.A. Psychological and Social Sciences/ Minor in Sociology -

The Pennsylvania State University
Abington, PA
05.2011

Skills

  • Communication
  • Leadership
  • Resourcefulness
  • Analysis
  • Coordination
  • Effective communication
  • Problem-solving
  • Scheduling
  • Training
  • Reporting
  • Forecasting
  • Budgeting
  • Job coaching
  • Teaching
  • Evaluation
  • Instructional assistance
  • Classroom aide
  • Mental and social activities
  • Applied Behavioral Analysis (ABA)
  • Counseling
  • Supervision
  • Group therapy
  • Mentoring
  • Microsoft Word
  • Excel
  • Access
  • PowerPoint
  • Therapeutic staff service
  • CPR
  • First Aid
  • Volunteer work
  • Extracurricular activities

Certification

  • Therapeutic Staff Service
  • CPR, First Aid

Community Service

The University of Pennsylvania, Philadelphia, PA, 2010-09-01, 2010-12-01, Volunteer- LIFE program (Science of Nursing), Provide companionship and support to the elderly during checkups and physical therapy

References

Furnished upon request.

Extracurricular Activities

Psychology Club, Penn State Schuylkill, Pa, 2008-09-01, 2009-05-01, Attended meetings and participated in discussion focusing on psychology related topics., Increased club budget by developing creative ways to fundraise.

Timeline

General Manager

Dnata
11.2024 - Current

Customer Service Manager

Dnata
03.2022 - 10.2024

Behavior Technician

Spin Inc
09.2021 - 04.2022

CCT Bus Operator

FIRST GROUP
08.2019 - 08.2021

Passenger Services Manager

Dnata/GSI
01.2018

Job Coach

Elwyn Davison School
01.2014 - 01.2016

Instructional Assistant

Staffing Plus: (Elwyn, West Chester connection)
10.2012 - 01.2013

One to One assistant

Wordsworth Academy
08.2011 - 05.2012

Reporting analyst

American Luxury limos, Inc
05.2011 - 01.2018

Counseling intern

Community Service Foundation
01.2011 - 04.2011

Counsel children

Philadelphia Youth Work
06.2005 - 08.2005

B.A. Psychological and Social Sciences/ Minor in Sociology -

The Pennsylvania State University

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Meles Tefera