Summary
Overview
Work History
Education
Skills
Timeline
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Mishauna Wilbourne-Marsh

Ellenwood,GA

Summary

Proven Verizon Wireless professional excelling in customer service and problem-solving. Demonstrated ability to enhance team productivity and efficiency, leading to increased sales revenue. Skilled in computer applications and fostering teamwork, adept at delivering solutions that exceed client expectations. Achieved significant improvements in case management processes through technological implementations.

Overview

13
13
years of professional experience

Work History

BGCO Tech Expert

Verizon Wireless
08.2021 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

BGCO Advocate Verizon Wireless

Verizon Wireless
08.2020 - 08.2021
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Delivered friendly service and offered expert support in every interaction.
  • Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
  • Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
  • Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
  • Implemented technology solutions for case management, improving efficiency and data accuracy.

Consumer Tech Expert

Verizon Wireless
08.2012 - 08.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Customer Service Sales Coordinator

Verizon Wireless
06.2011 - 08.2012
  • Collaborated with sales representatives to develop customized solutions for clients, resulting in higher conversion rates.
  • Streamlined sales processes for increased efficiency and productivity in the team.
  • Led weekly team meetings to review performance metrics, discuss any challenges faced, and brainstorm solutions for continuous improvement.
  • Assisted customers with product selection and recommendations based on their needs, contributing to increased sales revenue.

Education

Bachelor of Arts - Telecommunications

DeVry University
Downers Grove, IL
06.2011

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Multitasking
  • Critical Thinking
  • Computer Skills
  • Problem Resolution
  • Verbal Communication
  • Organization and Time Management
  • Decision-Making

Timeline

BGCO Tech Expert

Verizon Wireless
08.2021 - Current

BGCO Advocate Verizon Wireless

Verizon Wireless
08.2020 - 08.2021

Consumer Tech Expert

Verizon Wireless
08.2012 - 08.2020

Customer Service Sales Coordinator

Verizon Wireless
06.2011 - 08.2012

Bachelor of Arts - Telecommunications

DeVry University

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Mishauna Wilbourne-Marsh