Melessia Duncan
Buckhannon
Summary
Highly people-oriented, friendly, compassionate professional with years of experience in interpersonal roles.Skilled in communication and relationship management, contributing to team success and client support. Committed to creating inclusive and supportive environments. Of all ages and all disabilities. Quick learner with strong adaptability and dedication to achieving results. Proactive approach to problem-solving and collaboration. Proven ability to thrive in dynamic environments and meet challenges head-on and the ability to learn quickly. Strong work ethic and effective communication skills.
Overview
10
10
years of professional experience
Work History
Unit Clerk
United Hospital Center
Bridgeport
11.2023 - Current
- Coordinated communication between medical staff and patients, enhancing service delivery and patient experience.
- Processed admissions and discharges, ensuring compliance with hospital protocols.
- Managed patient records and ensured accurate data entry in electronic systems.
- Supported nursing and medical staff with clerical duties to improve efficiency in patient care.
- Assisted in the preparation of patient charts and medical records.
- Reviewed medical records for completeness, ensuring compliance before release or transfer.
- Maintained confidentiality of all patient information.
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
- Answered phones to transfer calls or relay messages to patients or staff.
- Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
- Prepared charts for outpatient and inpatient services.
- Scanned documents into computer databases for storage purposes.
- Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
- Maintained inventory of office supplies, ensuring availability for daily operations.
- Procured essential office supplies and equipment to maintain operational efficiency.
- Acted as liaison between patients and family members and healthcare providers.
Patient Care Technician
United Hospital Center
Bridgeport
09.2021 - Current
- Monitored vital signs and reported changes to nursing staff.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Responded promptly to call lights and addressed requests from patients, families, and staff to ensure timely support.
- Supported healthcare team in addressing patient care and daily needs to enhance overall patient experience.
- Supported patients with mobility and transportation within facility.
- Performed regular safety rounds to maintain a safe environment for patients and reduce potential hazards.
- Maintained cleanliness and organization of patient areas.
- Provided emotional support and comfort to patients and families.
- Documented patient information accurately in electronic health records.
Direct Service Worker
Upshur Senior Center
Buckhannon
09.2017 - 10.2019
- Administered personal care, including ambulation and hygiene assistance, to enhance client comfort and dignity.
- Fostered relationships through companionship, promoting feelings of value and support among elderly clients.
- Coordinated transportation for seniors to medical appointments and social events.
- Maintained detailed records of client progress and services, ensuring timely communication of condition changes to manager.
- Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.
Home Health Aide
Wv Choice
Buckhannon
11.2016 - 08.2018
- Assisted elderly with activities of daily living and provided transportation to doctors' appointments and errands, enhancing their mobility and independence.
- Helped patients move in and out of beds, baths, wheelchairs, or automobiles and assisted with dressing and grooming, improving their comfort and dignity.
- Assessed vital signs of patients to ensure proper health monitoring.
- Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
- Planned, purchased, prepared, and served meals according to prescribed diets, ensuring nutritional needs were met for patients and family members.
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
- Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.
Home Health Aide
Public Partnerships
Morgantown
07.2017 - 10.2017
- Administered bedside and personal care, including ambulation and hygiene assistance, to support client comfort and dignity.
- Performed healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists.
- Provided personal care and mobility exercises to enhance client independence and well-being.
- Prepared and maintained client progress records, reporting changes in condition to ensure timely care adjustments.
Home Care Aide
Hometown Care
Belington
01.2016 - 07.2017
- Administer bedside or personal care, including ambulation and personal hygiene assistance, to enhance client comfort and well-being.
- Support individuals or families during incapacitation, family disruption, or convalescence by providing companionship and personal care, helping them adjust to new lifestyles.
- Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.
- Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.
- Instruct clients on household cleanliness, hygiene, and nutrition.
- Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
- Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.
- Train family members to provide bedside care.
Education
General Studies -
Gilmer County High School
Glenville, WVSkills
- Active listening
- Person-centered care
- Critical thinking
- Performance monitoring
- Customer service
- Active learning
- Instructional skills
- Interpersonal skills
- CPR certification
- Healthcare communication
- Data entry
Timeline
Unit Clerk
United Hospital Center
11.2023 - Current
Patient Care Technician
United Hospital Center
09.2021 - Current
Direct Service Worker
Upshur Senior Center
09.2017 - 10.2019
Home Health Aide
Public Partnerships
07.2017 - 10.2017
Home Health Aide
Wv Choice
11.2016 - 08.2018
Home Care Aide
Hometown Care
01.2016 - 07.2017
General Studies -
Gilmer County High School