Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Meli Randall

Meli Randall

Baltimore,MD

Summary

An innovative and goal-oriented professional with 10+ years of experience in high-volume customer service settings. Charismatic and assertive team-player consistent in exceeding company goals while managing multiple priorities. Possesses excellent communication, problem-solving, leadership and organizational skills.

Overview

10
10
years of professional experience

Work History

Admissions Advisor

Post University
11.2021 - Current
  • Successfully conducts Professional College Advisory Sessions (PCAS) via telephone/SMS to identify consumer motivations, goal exploration, and secure new business
  • Data entry of student enrollment information to ensure full and proper documentation
  • Proven track record of meeting/exceeding established team and individual enrollment metrics by 40%
  • Experienced developing and implementing strategic initiatives, interdepartmental collaboration to ensure student success and retention
  • Strong communication and teamwork skills, able to excel independently in fast-paced, detail-oriented environments
  • Specialist responsibilities: In-Active student re-enrollment, PCAS specialist, Applications (Training) Mentor, Team Mentor

Trainer/Server

Tagliata Restaurant
07.2017 - 03.2020
  • Created uncompromising dining experiences throughout guest’s visits
  • Conveyed menu information and ideas with clarity and genuine warmth and hospitality
  • Worked neatly and cleanly, adhering to local food and beverage laws and regulations
  • Tended to guests in private dining settings, ensuring smooth service and inviting ambiance

Server

Alma Cocina Latina
09.2016 - 07.2017
  • Guided guests through culturally immersive dining experiences
  • Cultivated warm relationships with regular customers, successfully increasing business loyalty
  • Delivered prompt, attentive service to 20+ customers simultaneously
  • Served Tom Sietsema, food critic of The Washington Post, resulting in a published review, "Alma Cocina Latina review: A Venezuelan stunner beckons in Baltimore", Feb 2017

Trainer/Barista

Starbucks Coffee Company
03.2013 - 05.2015
  • Kept calm and collected in fast-paced, energetic work environment
  • Created great customer service experiences with consistent beverage preparation accuracy
  • Communicated effectively and solved customer concerns/issues
  • Responsible for cash-handling, food and store safety

Education

Bachelor of Science - Criminal Justice

Post University
Waterbury, CT
05.2024

Bachelor of Arts - Spanish

Arizona State University
Tempe

Certificate of Advanced Spanish -

ECELA Spanish Immersion School (PERU)
Miraflores, Lima, PE
2014

Skills

  • Customer Service and Rapport
  • Customer Relationship Management (CRM)
  • Hospitality Service Expertise
  • Lead Conversion
  • Microsoft Office
  • Online Customer Support via SMS and Phone
  • Resource Prioritization
  • Strategic Communication
  • Training Development

Accomplishments

  • Collaborated with Senior Management in the development of a new Virtual Community Monitor position to oversee University social media platforms to enhance student experience and access to assistance when necessary.
  • Enthusiastic participant in the Emerging Leaders Program 2023

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Admissions Advisor

Post University
11.2021 - Current

Trainer/Server

Tagliata Restaurant
07.2017 - 03.2020

Server

Alma Cocina Latina
09.2016 - 07.2017

Trainer/Barista

Starbucks Coffee Company
03.2013 - 05.2015

Bachelor of Science - Criminal Justice

Post University

Bachelor of Arts - Spanish

Arizona State University

Certificate of Advanced Spanish -

ECELA Spanish Immersion School (PERU)

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Meli Randall