Melica Yin
Des Moines,WA
Summary
Adept at fostering positive customer experiences, I excelled in roles at DEFY, enhancing guest satisfaction and membership sales through effective communication and problem-solving. My background in retail and hospitality, combined with a knack for maintaining cleanliness and a welcoming atmosphere, showcases my ability to multitask and collaborate with teams for optimal outcomes.
Overview
1
1
year of professional experience
Work History
Retail Sales Associate
Lovisa
09.2023 - 02.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Cafe
DEFY
07.2023 - 09.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Flight Crew Member
DEFY
07.2023 - 09.2023
- Watched over children, teenagers, and adults and made sure they're following the rules so they'll avoid hurting themselves.
- Solved many problems when there were arguments between children and teenagers.
- Answered any questions that people have, and guided them.
Front Desk
DEFY
07.2023 - 09.2023
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
- Sold many basic and elite memberships to customers by informing them about what comes with the memberships.
Floater
DEFY
07.2023 - 09.2023
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping and mopping.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly outside.
- Responded immediately to calls to clean up spills and wet floors.
- Maintained cleanliness of restrooms by washing down and properly sanitizing floors and toilets.
- Used organic-based chemicals to disinfect floors and counters.
Education
High School Diploma -
Mount Rainier High School
DesMoines, WA06.2024
Skills
Customer Service
Teamwork and Collaboration
Problem-Solving
Cash Handling
Listening Skills
Cleanliness and hygiene
Friendly, Positive Attitude
Dependable and Responsible
Excellent Communication
Multitasking Abilities
Critical Thinking
Active Listening
Calm Under Pressure
Problem Resolution
Verbal Communication
Timeline
Retail Sales Associate
Lovisa
09.2023 - 02.2024
Cafe
DEFY
07.2023 - 09.2023
Flight Crew Member
DEFY
07.2023 - 09.2023
Front Desk
DEFY
07.2023 - 09.2023
Floater
DEFY
07.2023 - 09.2023
High School Diploma -
Mount Rainier High School
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